Clinical Concierge - Diagnostic Technologist

Schuylkill•Lehighton, PA

18d•Onsite

About The Position

This hybrid role combines front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. The position is the initial point of contact for patients and supports efficient patient flow, accurate registration, clinical care, and diagnostic imaging. It supports providers, clinical team members, and administrative staff while maintaining compliance with safety regulations and delivering a high standard of customer service. The role performs patient registration and clinical support, collects and documents patient information and vital signs, prepares patients and exam rooms, supports procedures, and completes follow-up calls. It also prepares, operates, and maintains radiologic imaging equipment and performs diagnostic imaging with attention to patient comfort, image quality, and radiation safety.

Requirements

Technical school diploma.
Graduate of an accredited Radiologic Technologist program (AART).
Two years of diagnostic imaging experience in a healthcare setting.
Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
Competency with EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
Ability to manage high patient volumes, coordinate scheduling, and support smooth imaging workflows.
Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
Registered Technologist Radiology (RT) credential from the American Registry of Radiologic Technologists, required upon hire.
Basic Life Support (BLS) certification from the American Heart Association, required within 30 days.
Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use; role-specific patient care activities may include kneeling, bending, squatting, and performing CPR.

Nice To Haves

Associate’s degree in Radiologic Technology.

Responsibilities

Coordinate patient check-in and check-out, registration, and information collection.
Verify insurance eligibility, collect co-pays or self-pay fees, and process referrals.
Schedule appointments to optimize clinic workflow.
Maintain accurate and compliant electronic medical records.
Measure and document patient vital signs and other data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference.
Assist providers by collecting the reason for visit, chief complaint, health history, allergies, and current medications for provider review.
Complete the patient rooming process and follow standard operating procedures to expedite care and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to patients two to three days after discharge.
Follow radiation safety protocols, including collimation, shielding, and minimizing exposure.
Maintain detailed records of procedures, diagnostic findings, and provider instructions.
Explain imaging procedures and reassure patients to support understanding, compliance, and comfort.
Prepare, operate, and maintain radiologic imaging equipment and ensure the imaging environment is safe.
Perform diagnostic imaging procedures with accurate positioning and technique to produce clear images.
Behave professionally and empathetically to build trust and positive relationships with consumers and secondary guests.
Maintain required logs, including quality control logs and stat cart checks.
Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
Collect and prepare laboratory specimens and complete required requisitions.