Clinical Case Manager- Northern Utah / Wasatch Corridor
About The Position
Activate Care seeks a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers (CHWs) delivering the Utah LIFT Path Assist for Chronic Disease program. The role helps CHWs support patients with chronic conditions while maintaining the boundaries of a non-clinical CHW scope of practice. The position provides case consultation, reinforces evidence-based chronic disease self-management approaches, supports clinical escalation protocols, and strengthens coordination between CHWs and participating Federally Qualified Health Center (FQHC) clinical teams. It also contributes to training and quality improvement. The role is hybrid, combining remote work with regional travel to partner FQHC clinic sites in Northern Utah and the Wasatch Corridor as needed. A valid driver's license and reliable personal transportation are required.
Requirements
- Current, active, unrestricted Utah license as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Board Certified Behavior Analyst (BCBA), or related certification.
- Clinical experience supporting adults with chronic conditions such as diabetes, hypertension, cardiovascular disease, obesity, COPD, or asthma.
- Experience in care management, population health, primary care, chronic disease management, or similar clinical programs.
- Strong understanding of clinical escalation, patient education, health literacy, and interdisciplinary care coordination.
- Ability to translate complex clinical concepts into practical guidance for non-clinical staff.
- Strong coaching, communication, case-consultation, and multidisciplinary collaboration skills.
- Ability to travel to Utah clinic locations as needed.
- Valid driver's license and reliable personal transportation.
Nice To Haves
- Experience in an FQHC, Medicaid, or rural healthcare environment.
- Experience supervising, training, or providing clinical support to CHWs, care coordinators, health coaches, or patient navigators.
- Familiarity with telehealth-enabled chronic disease management, motivational interviewing, and population-health or care-management technology.
Responsibilities
- Provide structured case consultation and clinical guidance to CHWs when participant needs, reported symptoms, or questions exceed routine non-clinical care-coordination support.
- Help CHWs distinguish appropriate coaching and navigation activities from issues requiring clinical escalation, reinforcing provider recommendations without independently diagnosing, treating, or providing medical advice.
- Provide subject-matter expertise on common LIFT priority conditions, including diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk.
- Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation.
- Coach CHWs in motivational interviewing, goal setting, and use of approved WebMD Ignite educational content to support patient self-management.
- Develop, maintain, and reinforce clinical escalation protocols with participating FQHCs, including appropriate clinic contacts and response processes.
- Guide CHWs on when and how to escalate symptoms, medication concerns, abnormal patient-reported information, and safety concerns.
- Support reviews of safety events, escalation failures, and near misses; recommend corrective actions and maintain clear boundaries between CHW services and licensed clinical care.
- Build working relationships with FQHC clinical leads, providers, nurses, and care-management staff to align Path Assist activities with clinic workflows and provider-directed plans of care.
- Facilitate communication with FQHC clinical teams when patient needs require escalation, including participation in case conferences, workflow discussions, and quality-improvement meetings.
- Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, medication-support boundaries, health literacy, and telehealth preparation.
- Develop practical case-based training scenarios and review chronic disease educational materials and workflows for clinical appropriateness.
- Support workflows that prepare patients for provider-delivered telehealth encounters and reinforce appropriate post-visit follow-up instructions.
- Review trends in clinical escalation, appointment follow-through, telehealth completion, and chronic disease barriers to support quality improvement.
- Collaborate with Data and Evaluation teams to review program performance, safety indicators, and clinical quality measures.
- Comply with HIPAA, privacy, security, documentation, and organizational policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
