Clinical Case Manager- Northern Utah / Wasatch Corridor
Activate Care•Provo, UT
•$80,000 - $90,000•Hybrid
About The Position
Activate Care is seeking a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers (CHWs) delivering the Utah LIFT Path Assist for Chronic Disease program. The role helps equip CHWs to support patients with chronic conditions while maintaining the appropriate non-clinical scope of CHW practice. The position provides case consultation, reinforces evidence-based chronic disease self-management, supports clinical escalation protocols, and strengthens coordination between CHWs and participating FQHC clinical teams. It also contributes to CHW training and quality improvement. The role is hybrid, combining remote work with regional travel to partner FQHC clinic sites in Utah as needed.
Requirements
- Current, active, unrestricted Utah license as an RN, LPN, LCSW, BCBA, or related certification.
- Demonstrated clinical experience supporting adults with chronic conditions such as diabetes, hypertension, cardiovascular disease, obesity, COPD, or asthma.
- Experience in care management, population health, primary care, chronic disease management, or similar clinical programs.
- Strong understanding of clinical escalation, patient education, health literacy, and interdisciplinary care coordination.
- Ability to translate complex clinical concepts into practical guidance for non-clinical staff.
- Strong coaching, communication, case-consultation, and multidisciplinary collaboration skills.
- Ability to travel to Utah clinic locations as needed.
- Valid driver's license and reliable personal transportation.
Nice To Haves
- Experience in an FQHC, Medicaid, or rural healthcare environment.
- Experience supervising, training, or providing clinical support to CHWs, care coordinators, health coaches, or patient navigators.
- Familiarity with telehealth-enabled chronic disease management, motivational interviewing, and population-health or care-management technology.
Responsibilities
- Provide structured case consultation to CHWs when participant needs, symptoms, or questions exceed routine non-clinical care-coordination support.
- Help CHWs distinguish coaching and navigation activities from issues requiring clinical escalation, without independently diagnosing, treating, or providing medical advice.
- Provide expertise on diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk, and other common LIFT priority conditions.
- Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation.
- Coach CHWs in motivational interviewing, goal-setting, and use of approved WebMD Ignite educational content.
- Develop and reinforce clinical escalation protocols with participating FQHCs, including appropriate clinic contacts and response processes.
- Guide CHWs on escalating symptoms, medication concerns, abnormal patient-reported information, and safety concerns.
- Support review of safety events, escalation failures, and near misses; recommend corrective actions and maintain boundaries between CHW services and licensed clinical care.
- Build working relationships with FQHC clinical leads, providers, nurses, and care-management staff to align Path Assist activities with clinic workflows and provider-directed plans of care.
- Facilitate communication with FQHC clinical teams when patients require clinical escalation, including participation in case conferences, workflow discussions, and quality-improvement meetings.
- Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, medication-support boundaries, health literacy, and telehealth preparation.
- Develop case-based training scenarios and review chronic disease educational materials and workflows for clinical appropriateness.
- Support preparation of patients for provider-delivered telehealth visits and reinforce appropriate post-visit follow-up instructions.
- Review trends in clinical escalation, appointment follow-through, telehealth completion, and chronic disease barriers to inform quality improvement.
- Collaborate with Data and Evaluation teams on program performance, safety indicators, and clinical quality measures.
- Maintain compliance with HIPAA, privacy, security, documentation, and organizational policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
