Clinical Case Manager

CSU Careers•San José, CA

4d•Onsite

About The Position

The Student Wellness Center provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). Within Counseling and Psychological Services (CAPS), professionally trained clinicians are available for students on an individual, couple, or group basis for therapeutic services on a variety of psychological and mental health issues. Case Managers for the SWC work to coordinate care across the SWC and beyond SJSU. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions. Under the general supervision of the Director of Counseling and Psychological Services, the Clinical Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a resource in managing care involving multiple care services and supporting students’ academic success. The Clinical Case Manager coordinates and monitors referrals within and outside of the SWC, including referral and liaison services with mental and medical health services, insurance providers, and social services for students who need assistance navigating their care. The Clinical Case Manager will also respond to requests for care coordination that include referrals to external providers, documentation to be faxed/shared, and insurance research, including support for students who have no health insurance or are under-insured. Although listed as a “temporary” position, this is a full-time position, eligible for annual renewal and is benefit-eligible for the full-suite of the robust benefits provided to California State University employees.

Requirements

Masters in Social Work, Marriage and Family Therapy, or equivalent from an accredited university; OR Doctorate in counseling or clinical psychology from a regionally accredited university; AND Licensed in the State of California to practice as a mental health counselor (can include LCSW, LPCC, LMFT, or Licensed Psychologist)
Applicants should demonstrate an awareness of and sensitivity to the educational goals of a multicultural population as might have been gained in cross-cultural study, training, teaching and other comparable experience;
Possess at least 2 years of clinical therapy and/or case management experience;
Demonstrate experience in clinical assessment, crisis interventions, diagnosis, and treatment planning within a brief therapy model;
Demonstrate effectiveness in clinical work with diverse populations.
The work for this position may only be performed in the State of California and requires establishing an on-campus presence.
Employment is contingent upon US residence and proof of eligibility to work in the United States.
Satisfactory completion of background and reference checks (including criminal records and prior employment) are required.

Nice To Haves

Experience in the delivery of clinical case management services and/or counseling programs in a college or university setting;
Experience building relationships with campus and/or community partners to build referral networks; and/or
Experience working with a multi-disciplinary team within an integrated system.
The Clinical Case Manager may supervise social work interns, as appropriate and applicable to SWC Case Management needs.

Responsibilities

Connect with students to ensure continuity of care when utilizing multiple SWC services.
Assess and triage students referred to CAPS from other SJSU departments to educate on availability of services and appropriateness of services.
Follow-up with students about referrals made to confirm completed appointments and next steps.
Educate students on availability of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.
Coordinate return appointments with SWC providers as appropriate after referrals were completed outside of SWC.
Follow-up on any initiation of hospitalization and provide any coordination for emergency response as appropriate.
Partner with SJSU services to stay updated on appropriate external referral and resource lists.
Partner with external agencies to develop MOUs when applicable to support smoother referrals in/out of care.
Assess appropriateness of any external referrals based on a student’s insurance (as applicable) and the provider’s recommendations for further care.
Collaborate with providers on determining appropriateness of other SJSU, community, or private resources.
Assist CAPS clinical staff in arranging dispositions for students following assessment, crisis, initial consultation, and as clients are completing treatment at CAPS.
Conduct aftercare planning following hospitalization/emergency situations.
Candidates must address the mental health, developmental and academic achievement needs of a student population of great diversity – in age, abilities, cultural background, ethnicity, religion, economic background, primary language, sexual orientation, gender identity, and academic preparation – through inclusive course materials, teaching strategies and advisement.
The candidate will participate in shared governance, usually in the department, college, and university committees and other service assignments.
Individuals designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and to complete Clery Act training as determined by the University Clery Director.