Clinical Case Manager Supervisor (Manager of Supports Coordination)

Eisenhower Center Brand•Ann Arbor, MI

2d•$70,000 - $80,000

About The Position

The Case Management Supervisor is responsible for overseeing the daily operations, performance, and clinical effectiveness of the Case Management team. This role ensures high-quality service delivery, regulatory compliance, accurate documentation, and interdisciplinary coordination to support resident outcomes. The Supervisor provides leadership, training, and oversight to ensure efficient workflows, strong clinical practices, and adherence to organizational and payer requirements.

Requirements

Accepted Licensure Levels: LMSW, LMSW, LPC, or MLP (eligible to provide counseling services).
Bachelor’s degree in Psychology, Social Work, or a related human services field.
Eligible for credentialing with Medicaid, Medicare, and major insurance providers.
Demonstrated skill in providing evidence-based treatment modalities.
Valid driver’s license and ability to travel between program locations as needed.

Nice To Haves

Strong leadership, communication, and coaching skills.
Experience working in behavioral health, rehabilitation, or healthcare settings.
Proficiency with electronic health records (EHR) and documentation systems.
Ability to navigate complex clinical situations and multidisciplinary environments.
Strong organizational, time management, and problem-solving abilities.

Responsibilities

Supervise and manage caseload distribution among Case Management staff.
Oversee Utilization Management processes to ensure efficient service delivery and maximize authorized services.
Provide ongoing education, coaching, and feedback regarding documentation quality, clinical performance, and professional development.
Monitor and maintain staff Key Performance Indicators (KPIs), offering timely feedback and corrective guidance as needed.
Oversee daily administrative operations for Case Management staff, including time management, payroll approval, and participation in the hiring and training of new team members.
Schedule and facilitate Individual Plans of Service (IPOS) meetings, Treatment Team meetings, and other interdisciplinary clinical meetings.
Train staff on IPOS goals, frequencies, and service duration requirements to ensure understanding and accurate implementation.
Conduct weekly resident contact to ensure needs are identified, addressed, and documented appropriately.
Monitor and ensure consistent documentation quality and regulatory compliance across all clinical entries.
Coordinate resident care needs with internal departments and external providers to support multidisciplinary care.
Oversee and support discharge planning and coordination.
Participate in the Lethality On-Call (LOC) rotation, as assigned.
Ensure that all billable documentation is completed within 24 hours of service delivery.
Verify that Medicaid-required documents—including IPOS, biopsychosocial assessments, and residential assessments—are completed accurately and in compliance with state and other funding guidelines.
Manage peer-to-peer reviews and other payer authorization processes to secure timely authorizations and maintain compliance with filing deadlines and funding source requirements.
Maintain strict adherence to all state practice acts, licensing requirements, and professional codes of ethical conduct.
Demonstrate comprehensive knowledge of HIPAA regulations and ensure compliance with all confidentiality standards.
Uphold organizational policies, procedures, and work rules, including those governing disciplinary action for HIPAA breaches or ethical violations.
Perform additional responsibilities and project-based tasks as directed to support organizational needs and program operations.