Clinical Care Outreach Worker

Vinfen • Boston, MA

1d • $50,000 - $50,000 • Hybrid

About The Position

The Health Outreach Worker collaborates with the Clinical Care Manager (CCM) to provide care coordination for One Care enrollees with complex healthcare needs. The Health Outreach Worker collaborates with Vinfen’s CBFS teams and the One Care Plan’s clinical staff to maximize coordination and integration of care. The Health Outreach Worker also provides administrative support to the CCM.

Requirements

• Excellent organizational, time management, and problem-solving skills
• Ability to function effectively as part of a multi-disciplinary team
• Knowledge regarding psychiatric rehabilitation and recovery
• Effective oral and written skills
• Strong interpersonal and customer relations skills
• Effective teaching skills
• Knowledge of business communication formats (correspondence, memos, minutes, reports, financials, etc.)
• Knowledge of business etiquette and practices
• Knowledge of grammar and punctuation
• Ability to compose routine correspondence
• Specific knowledge of: Microsoft Office, including Word, Excel, and Access, Outlook Vinfen’s internet access applications
• Department-specific applications
• Knowledge of recordkeeping systems
• Organization and quantitative skills
• Ability to communicate in a positive, courteous, and professional manner
• Ability to exercise judgment & discretion in dealing with individuals and confidential matters
• Knowledge of Vinfen’s mission, organization, and services
• Minimum of two years of experience in Human Services is required.
• Experience working with people with psychiatric disabilities, co-occurring disorders preferred.
• Care coordination experience preferred.
• A high school diploma or equivalent is required
• Driving is a requirement for this position using either a Vinfen van or personal vehicle.
• If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks.
• A valid driver's license must be presented at the time of employment.
• Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months and must be able to pass a driver's screening background check.
• First Aid required within two weeks of hire
• CPR required within two weeks of hire

Nice To Haves

• Experience working with people with psychiatric disabilities, co-occurring disorders preferred.
• Care coordination experience preferred.
• Bachelor’s degree preferred.
• In some cases, experience may be substituted for academic training.

Responsibilities

• In collaboration with the Clinical Care Manger (CCM), provide outreach to and engagement of clients enrolled in One Care.
• Maintain and update all client documentation including health assessments and care plans in Vinfen’s systems and in the One Care Plan’s electronic medical record as applicable.
• With the CCM, facilitate the implementation and monitoring of the clients’ Individual Care Plans (ICP)
• Collaborate closely with CCM, PCP and including, but not limited to other healthcare providers and community resources, and facilitate appropriate referrals based on level of care needed to optimize outcomes and minimize risk.
• Collaborate with CCM, One Care Plan, PCP and other health care providers regarding changes in services, care transitions, crisis intervention.
• Under the supervision of the CCM, conduct home and community-based visits as required
• Provide support and education to clients to enhance health and wellness self-management.
• Assist participants in accessing health care services, through training or by directly accompanying or transporting them to health care visits as requested by the CCM
• Serve as a resource for clients, families, and outside agencies requesting information.
• Maintain appropriate written and oral communication.
• Participate in quality assessment and quality improvement within the scope of responsibilities including data collection, reporting, analyses, and quality management activities designed to improve care and increase effectiveness of the service model.
• Actively participate in the evaluation of own performance.
• Seek to maintain a constructive work environment and maintain effective communication with others.
• Perform other related duties, as required.

Benefits

• Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees