Outreach Worker

Vancouver Coastal Health•Richmond, BC

2d•Onsite

About The Position

Within the context of a client and family-centred model and in accordance with established vision and values of the organization, works as a member of an interdisciplinary team to provide support services to individuals and their families with accessing opioid agonist therapy and related support services. Monitors clients by methods such as observing client’s health condition and environment. Arranges, plans, escorts and accompanies designated/marginalized individuals on appointments, errands and other activities. Creates linkages to other community resources and programs. Assists clients in accessing benefits and/or assistance as appropriate and provides planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction. Liaises and works with community resources and healthcare providers. Provides basic health-promoting information and promotes development of life-skills to clients. Performs a variety of general clerical duties, attends meetings and participates in patient care planning and coordination.

Requirements

Diploma in Community Social Services and one (1) year related experience working with individuals who use substances and those suffering from complex mental health issues and/or an equivalent combination of education, training and experience.
Valid BC driver’s license and vehicle.
Cardiopulmonary Resuscitation (CPR).
Demonstrated ability to work with marginalized and culturally diverse populations including those with substance use issues and mental illness.
Demonstrated listening and information seeking skills that promotes communication and lead to a cooperative approach to problem solving within a multidisciplinary setting.
Demonstrated ability to establish rapport with clients and families in order to explore issues that are beyond the initial presented concerns.
Working knowledge and familiarity with health and social service programs and resources.
Working knowledge of harm reduction principles.
Crisis prevention/intervention and conflict resolution/de-escalation skills.
Excellent interpersonal and organizational skills.
Proven ability to work independently and collaboratively in a team environment as well as capacity to work in partnership with other community agencies.
Ability to communicate effectively both verbally and in writing.
Demonstrated skill in CPR techniques and First-aid.
Physical ability to carry out the duties of the position.

Responsibilities

Provide support services to individuals and their families with accessing opioid agonist therapy and related support services.
Monitor clients by observing their health condition and environment.
Arrange, plan, escort and accompany designated/marginalized individuals on appointments, errands and other activities.
Create linkages to other community resources and programs.
Assist clients in accessing benefits and/or assistance as appropriate.
Provide planning and coordination on issues related to substance use, opioid agonist therapy, overdose prevention and harm reduction.
Liaise and work with community resources and healthcare providers.
Provide basic health-promoting information.
Promote development of life-skills to clients.
Perform a variety of general clerical duties.
Attend meetings and participate in patient care planning and coordination.

Benefits

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff

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