Clinical Care Manager

TheKey•Pasadena, CA

1d•$100,000 - $125,000•Hybrid

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Requirements

Current Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing
Three to 5 years’ experience in health care, elder care, social work or related industry
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document timely and accurately notes in system
Current driver’s license and proof of insurance

Responsibilities

Responding to prospective client inquiries, providing them with information about TheKey service, and scheduling in-home assessment or start of service.
Conducting nursing assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with a Care Plan tailored to their unique needs.
Providing excellent care management for all clients, especially Tier A clients who receive full-time care. Care management services include regular home visits, performing re-assessments of client condition, providing oversight of the established care plan and training caregivers to provide for client needs and in compliance with state regulations.
Responding to client or caregiver incidents in the home, service issues or quality of care concerns, ensuring all parties are satisfied with the resolution and issues are documented as required.
Providing extra support for new client cases, including home visits during the first caregiver schedule and/or within the first two weeks of service, to ensure complete client satisfaction.
Ensuring TheKey caregivers/clinicians meet state requirements, are adequately trained to perform their responsibilities and receive Nurse instruction and/or supervision as require0.
Communicating effectively with team members to ensure accuracy of client billing, longterm care insurance communication (where applicable), caregiver matching, schedules and payroll.
Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
Maintaining all client records, notes and files and ensuring that activity is promptly and accurately documented.
Working with referral sources to ensure strong communication and satisfaction and increase referrals, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc.
Providing after-hours support for clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits
Implementing TheKey operating model, strengthening the brand across the service area, and following all company guidelines and applicable state regulations.
Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
Additional duties and responsibilities as may be assigned by your supervisor.