Clinical Care Coordinator

Glbhc•Saginaw, MI

4d•Hybrid

About The Position

The Clinical Care Coordinator is responsible for supervising assigned staff, coordinating patient care between patients and healthcare teams, managing schedules, and overseeing inventory and administrative tasks. This role also involves participating in quality improvement initiatives and ensuring compliance with medical record protocols. The position may also involve residency program coordination and patient assistance program management. A $500 signing bonus is available for certified/registered/licensed Medical Assistants.

Requirements

Completion of a medical assistant program required.
Certified or Registered Medical Assistant (CMA or RMA) required.
A minimum of 3 years of experience in a medical setting is required.
Strong organizational and multitasking abilities.
Ability to make sound decisions, prioritize tasks, and handle complex situations.
Effective communication with diverse populations, including patients, staff, and providers.
Ability to maintain confidentiality and manage sensitive information.

Nice To Haves

Associate's degree in healthcare preferred.
Previous supervisory experience is preferred.

Responsibilities

Supervise assigned staff and others as needed.
Perform duties of Clinical Assistants and/or Front Desk staff when necessary.
Provide coaching, mentoring, and career development support to staff.
Recruit, train, and evaluate staff performance.
Document performance issues and address them promptly.
Coordinate care between patients and healthcare teams.
Assist with scheduling patient visits and provider appointments.
Oversee the management of patient flow and patient satisfaction.
Coordinate monthly schedules for staff, ensuring adequate staffing.
Address unplanned staffing changes or schedule adjustments.
Foster a culture of inclusiveness through open and regular communication.
Maintain positive working relationships with department leaders.
Maintain inventory of medical supplies, vaccines, and stock medications.
Monitor expiration dates, rotate inventory, and place orders from vendors.
Ensure front desk and/or clinical staff follow proper procedures and provide excellent customer service.
Manage telephone reception and patient flow.
Function as the Center Manager in the absence of the Center Manager/Nurse Manager.
Participate in the implementation of quality improvement initiatives and audits.
Participate in team-based care in the Patient Centered Medical Home (PCMH) and related Quality Improvement activities.
Monitor and participate in site tracking activities for labs, referrals, and tests.
Provide ongoing training on systems like TriNet, MCIR, vaccinations, and medications.
Assist in training personnel from other locations.
Perform clerical tasks such as correspondence, missed appointment notices, and staff meeting minutes.
Ensure proper maintenance of site office equipment.
Manage daily operations of the family practice residency program (if applicable).
Collaborate with the GLBHC Director of Medical Education and Central Michigan University personnel for residency clinic schedules and regulations (if applicable).
Manage patient assistance program applications (if applicable).
Ensure that medical records and charts are properly maintained.
Assist in the preparation and release of medical records.
Attend department meetings and support additional tasks.
Perform other duties as assigned.
Participate in team and department meetings as assigned.
Perform additional duties as assigned to ensure the efficiency of the center.
Assist the Center Manager/Nurse Manager with clinical or clerical duties as needed.