Clinical Care Coordinator

Florida Dermatology And Skin Cancer Centers • Winter Haven, FL

10d • Hybrid

About The Position

Florida Dermatology and Skin Cancer Centers is seeking a compassionate, patient-focused Clinical Care Coordinator to join our team. This position plays a vital role in ensuring patients receive exceptional care from diagnosis through treatment by serving as a key point of communication and support. This job can be performed out of our Winter Haven and Lake Wales locations. The Clinical Care Coordinator is responsible for coordinating patient care, verifying insurance benefits, obtaining authorizations, communicating treatment plans, and ensuring patients are informed and prepared for upcoming procedures. This role requires excellent customer service skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

Requirements

• Minimum of 1 year of medical office, clinical care, referral, authorization, or insurance verification experience required.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to manage a high call volume while maintaining accuracy and professionalism.
• Commitment to teamwork and patient-centered care.

Nice To Haves

• Knowledge of medical insurance, benefits verification, and authorization processes preferred.
• Experience with electronic medical records (EMR) and insurance portals preferred.

Responsibilities

• Verify insurance eligibility, benefits, and estimate patient out-of-pocket expenses.
• Obtain prior authorizations for procedures and treatments.
• Communicate biopsy, pathology, and test results to patients as directed by providers.
• Explain diagnoses, treatment plans, procedures, and what patients can expect during their visit.
• Schedule procedures and follow-up appointments.
• Coordinate referrals to outside specialists when needed.
• Communicate with patients through telephone calls, intramail, and Klara messaging.
• Utilize electronic medical records (EMR), Availity, insurance carrier websites, and other practice systems.
• Provide outstanding customer service with compassion, professionalism, and empathy.
• Collaborate effectively with providers and team members.
• Participate in cross-training and assist in other areas of the practice as needed.
• Maintain accurate patient records and documentation.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accrued Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed