Clinical Call Center Triage Nurse
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Clinical Call Center Triage Nurse Company: Oak Street Health Location: Remote Role Description: The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically.
Requirements
- Active, non-probationary state Registered Nurse license in all states of OSH practice
- Proactive maintenance of licenses without prompt or audit
- Ability to manage time and work autonomously with consistent reliability
- High-level of conscientiousness
- Focus on delivering an Unmatched Patient Experience on every call and interaction
- Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
- Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
- US work authorization
- Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment required as well as reliable dependent care during working hours
- Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
- Ability to participate in classroom-style remote training sessions
- An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
Responsibilities
- Provide confident and professional service to OSH patients
- Follow current Prescription Refill policy
- Remain engaged with patients without background distraction.
- Clear and precise documentation while on a call
- Complete documentation for all patient requests prior to ending a call
- Check the CareReq queue and ensure CareReqs are complete
- Complete all tasks or requests that are within the scope and ability of the role
- Schedule appointments for patients that may be off-cadence or are requesting an appointment
- Arrange transportation for clinic visits
- Aware of organizational goals and visibly strives to meet departmental metrics
- Other duties as assigned
Benefits
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- Additional details about available benefits are provided during the application process and on Benefits Moments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
