Registered Nurse -Triage Call Center

Tryon Medical Partners • Charlotte, NC

3d • Hybrid

About The Position

Registered Nurse - Triage Call Center
Job Summary: Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, Monday to Friday 11 am to 8 pm with the possibility to work hybrid/remote)

Requirements

• Graduate of an accredited school of professional nursing.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Nice To Haves

• Bachelor's degree is preferred.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.

Responsibilities

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 11-50 employees