Call Center Registered Nurse

AssistRx

1d • Hybrid

About The Position

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

Requirements

• Registered Nurse (BSN or RN); valid nursing license in Florida (compact accepted)
• Registered Nurse (BSN or RN); valid nursing license in Michigan, Oregon, Alaska & New York
• 2 years nursing experience combined with at least 3 years of other clinical experience.
• Computer literacy and good keyboard skills
• Successful candidate MUST reside in Florida.

Nice To Haves

• BSN
• Knowledge of Microsoft Word Products a plus

Responsibilities

• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Benefits

• Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Make a difference in patients' lives by providing compassionate and professional nursing support, helping them navigate their healthcare needs from the comfort of your home.
• Flexible Culture: Enjoy a fully remote role with a supportive and inclusive work environment that values work-life balance and diverse perspectives.
• Career Growth: We prioritize a “promote from within mentality”, and believe in fostering growth and development within our organization.
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!
• Competitive Compensation
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees