Nurse LPN Clinical Triage

Compass Health Network•Wentzville, MO

About The Position

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $4000.00. Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission! This is a full-time, benefit eligible position, the schedule is Monday - Friday 8:00am - 4:30pm. Be the calm, confident voice that guides patients to the care they need—when they need it most. As a Nurse LPN Clinical Triage, you’ll play a vital role on our integrated, person-centered care team—supporting patients, providers, and the broader care experience. In this position, you’ll assess patient needs, coordinate timely access to care, and provide clinical support that helps keep our clinics running smoothly. Whether triaging calls, supporting medication refills and prior authorizations, or assisting with in-clinic care, your work will directly contribute to improving health outcomes and patient satisfaction. This is a great opportunity for someone who thrives in a fast-paced clinical environment, enjoys balancing patient interaction with behind-the-scenes coordination, and is passionate about making healthcare more accessible and responsive—especially in rural communities.

Requirements

Associate degree in nursing or completion of a practical nursing program required
At least three (3) years of triage experience in an adult or pediatric medical office setting required
Knowledge of Microsoft Office Suite and Medical EHR software required
Demonstration of excellent customer services skills in person and on the phone required
LPN, licensed in Missouri required

Nice To Haves

Bring a strong sense of clinical judgment and can confidently prioritize patient needs
Communicate clearly and compassionately with patients, families, and care teams
Enjoy a mix of direct patient care and care coordination responsibilities
Are highly organized and able to manage multiple priorities in a dynamic environment
Take pride in delivering high-quality, patient-centered care that promotes wellness and access for all

Responsibilities

Assess patient needs and triage incoming calls to determine urgency and appropriate scheduling
Support providers and patients with medication refills, prior authorizations, and clinical questions
Prepare patients for exams, including collecting histories, vital signs, and documentation
Perform clinical procedures such as venipuncture, urinalysis, EKGs, and immunizations
Provide patient education to support understanding and wellness
Coordinate follow-up care, including outreach to patients who miss appointments
Maintain clinical supplies, equipment, and proper sterilization protocols
Ensure accurate documentation and support medical records management
Uphold patient confidentiality and deliver excellent customer service in all interactions