Clinical Call Center Representative (On-Call) Dallas, TX
Fortrea•Dallas, TX
•Onsite
About The Position
Fortrea is hiring for Call Center Representatives On-Call to recruit volunteer participants for our Phase 1 normal healthy volunteer studies. We have full-time, part-time and on-call positions available. Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.
Requirements
- USA HS Diploma or equivalent
- 1-2 years in customer service or call center.
- Must have excellent communication skills
- Must have excellent computer skills.
- Must be able to work a flexible schedule including evenings and weekends.
Nice To Haves
- Knowledge of medical terminology preferred.
- bilingual in Spanish is a plus
Responsibilities
- Receiving and placing calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into computerized database.
- Communicate study information to potential participants.
- Phone screen participants according to the scripts provided for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Make recommendations for process improvement.
- May respond to all inquiries from participants from the Fortrea CRU email account.
- Liaison with screening department in coordinating all necessary screening information needed for recruitment.
- Performs other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
