Clinical Business Representative 2- Boca Raton

University of Miami•Boca Raton, FL

4d•Onsite

About The Position

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Requirements

High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.

Responsibilities

Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Complete Durable Medical Equipment Request Forms
School Physical Form Documentation (Yellow Form)
Vaccine Record Request Completion (Blue Form)
Label and collect signature medical records from faxes
Screen and sort faxes per provider
Filter and screen patient in-bound calls
Screen and transfer clinical in-basket messages
Create work/school excuse letters upon provider instructions
Resolve clerical in-basket messages
Resolve patient clerical in-bound calls
Facilitate pre-visit clinical records for new and follow-up patients (prior notes, exams, procedures, admissions, etc.)
Schedule peer-to-peer providers
Pick up, sort, and deliver mail to all members of the practice
Confirm appointments prior to visit dates
Reschedule patients from the bump list not managed by Uconnect
Confirm and update demographic information in UChart while taking calls/messages
Communicate with patients by phone or mail with physician instructions regarding follow-up appointments and status of authorization for medication or procedures
Scan/upload medical records into UChart Media Manager
Manage inbound calls through NICE