Clinical Assistant - Infusion Center

Medical Associates • Dubuque, IA

74d • Onsite

About The Position

Medical Associates Infusion Center is seeking a caring, detail-oriented Clinical Assistant to provide operational and administrative support to the Infusion Center. The role coordinates referrals and appointments, prepares patient records, and facilitates communication among patients, providers, and outside facilities. This work supports patient access to infusion therapy and efficient clinic operations, allowing infusion nurses to focus on direct patient care.

The primary schedule is Monday through Friday between 8:00 a.m. and 4:30 p.m., approximately 40 hours per week. The position is located at the West Campus in Dubuque, Iowa.

Requirements

• High school diploma or GED.
• Three months to one year of similar or related experience.

Responsibilities

• Assist with scheduling and rescheduling appointments.
• Process referrals and Message Center inquiries in a timely manner.
• Complete reminder calls and instruct patients about procedures and necessary preparation.
• Follow up with patients who did not attend or cancelled appointments, and communicate with appropriate staff.
• Assist with record collection and chart preparation.
• Contact outside facilities to collect updated records and clinic-specific documentation before appointments, as needed.
• Distribute faxes and mail, and file clinic-specific documents.
• Monitor patient tracking reports and take appropriate action related to patient needs under the direction of clinical staff and providers.
• Complete other assigned projects and duties.

Benefits

• Single or family health insurance with discounted premium rates for wellness program participation.
• 401(k) with immediate matching of 50% on the dollar up to 7% of pay, plus additional annual profit sharing.
• Flexible paid time off program offering 24 days off per year.
• Medical and dependent care flexible spending accounts.
• Life insurance.
• Long-term disability coverage.
• Short-term disability coverage.
• Dental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED