Clinical Assistant-Rapid Access
About The Position
The Clinical Assistant supports Rapid Access, the same-day entry point for mental health and substance use disorder services at Hampton-Newport News Community Services Board. Rapid Access enables individuals to walk in without a scheduled intake appointment, complete registration and assessment requirements, and begin connecting with appropriate treatment services. The Clinical Assistant helps individuals navigate this process while supporting clinicians with accurate documentation, scheduling, and follow-up. The role is suited to someone with human services, behavioral health, medical office, or clinical documentation experience who enjoys helping people in a fast-paced environment.
Requirements
- Meet one of the following qualification pathways: a bachelor's degree in Human Services and six months of experience working with clinical documentation; an associate degree in a medical specialty, Human Services, Business, or a related field and one year of experience working with clinical documentation; or three years of specialized work experience related to the position.
- Successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test, and employment reference checks.
Responsibilities
- Assist individuals with the Rapid Access intake process, including pre-registration, gathering histories, reviewing documentation, explaining program requirements, and scheduling appointments.
- Review and correct clinical documentation to help ensure compliance with program, licensing, accreditation, managed care, HIPAA, and 42 CFR Part 2 requirements.
- Work with clinical staff to maintain complete and accurate records and communicate documentation concerns requiring clinical review.
- Help clients overcome barriers to treatment by coordinating timely appointments, connecting them with the appropriate clinician, providing reminders, and following up after missed appointments.
- Contact clients and referral sources to help re-engage individuals in treatment.
- Communicate documentation trends or concerns to clinical supervisors.
Benefits
- Medical insurance
- Vision insurance
- Life insurance
- Virginia Retirement System (VRS)
- Annual leave
- Sick leave
- 11 paid holidays
- Flexible Spending Account (FSA)
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
