Clinical Assistant

Norco, Inc.•Everett, WA

3d•Onsite

About The Position

At Norco, “serving you better” means showing up with heart. Our customers count on us during some of their most important moments, and we’re looking for someone who brings warmth, empathy, and a genuine desire to help. As a Clinical Assistant, you’ll be part of a team that believes compassion is a strength and great service starts with understanding people. If you love connecting with others and want to be part of a company that puts care first, this is the place for you.

Requirements

High school graduate or equivalent
Ability to work with a diverse group of people in a caring, personable manner
Excellent public relations and customer service skills
Excellent verbal and written communications skills, including phone demeanor
Ability to lift up to 25 lbs frequently and over 50 lbs occasionally to a height of 36 inches

Nice To Haves

Previous homecare experience is preferred

Responsibilities

Work with patients, physicians, therapists, insurance companies, and referral sources to optimize the equipment needs for clients
Obtain necessary documentation and authorizations required for equipment coverage
Assist with clinical, sales support, and home transition staff, as necessary
Assist customer service staff to coordinate respiratory-related discharges
Coordinate RT/Clinician schedules and patient set-ups, answer and route clinical staff/patient communication
Schedule clinical staff to optimize workflows
Perform other tasks as assigned or necessary