Clinical Assistant (Float)

Glbhc•Saginaw, MI

3d•Onsite

About The Position

This position is for a Clinical Assistant (Float) who will be responsible for a variety of tasks including answering telephones, scheduling appointments, verifying insurance, preparing patients for examinations, assisting medical providers with procedures, performing CLIA-waived testing, administering medications, documenting patient care, coordinating care with the interdisciplinary team, participating in quality improvement initiatives, and maintaining the clinical environment. The role requires flexibility, strong interpersonal skills, and a commitment to professional growth. A $500 signing bonus is available for certified/registered/licensed Medical Assistants.

Requirements

Completion of Medical Assisting program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification Required.
None (experience).
Appropriate clinical skills.
Telephone skills.
Computer skills.
Flexible in accepting work assignments.
Ability to respond appropriately and consistently to managerial directives.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.

Nice To Haves

One (1) year experience in a medical setting, preferably office/clinic.
Medical billing experience.
Bilingual (English/Spanish).

Responsibilities

Answers telephones promptly, handles/screens calls, schedules patient appointments, and takes messages.
Greets patients and schedules return appointments.
Verifies insurance coverage, conducts income determinations, assigns payment category, and updates patient information.
Inputs data in computer according to "Billing and Front Desk Policies and Procedures" guidelines.
Follows Receptionist Training Manual for procedures.
Rooms patients in a respectful, patient-centered manner.
Obtains and documents vital signs, height, weight, and required intake information in the EHR.
Determines and documents reason for visit and updates histories appropriately.
Performs medication reconciliation per protocol.
Prepares exam rooms, equipment, and supplies prior to provider entry.
Assists medical/nursing providers with physical exams, gynecological exams, minor procedures/sutures, wound care, LARC procedures, EKG, nebulizer treatments, audiology/tympanometry, and other assigned procedures.
Provides supportive communication during procedures to promote comfort, safety, and understanding.
Prioritizes patient safety and escalates abnormal findings promptly.
Adheres strictly to scope of practice and seeks clarification when uncertain.
Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
Prepares and administers medications, including immunizations, as ordered and within scope.
Documents all patient care accurately and timely in the EHR.
Communicates provider-directed lab and diagnostic test results per policy.
Reinforces provider education and utilizes teach-back methods when appropriate.
Follows infection control standards and equipment safety protocols.
Maintains patient privacy and dignity throughout the encounter.
Communicates clearly, respectfully, and effectively with patients, families, and caregivers.
Serves as a liaison between patients and the interdisciplinary care team.
Collaborates with providers, nurses, care coordinators, front office staff, and other departments to support coordinated patient care.
Schedules in-house procedures and initiates referrals to outside agencies/providers.
Actively participates in referral tracking, follow-up, and care coordination.
Communicates status updates to providers and care team members per protocol.
Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
Assists with accurate documentation and data entry supporting UDS, HRSA, and organizational reporting.
Identifies care gaps (e.g., immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.
Supports compliance with infection control, patient safety, and regulatory standards.
Maintains cleanliness and disinfection of exam rooms and clinical work areas.
Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
Enters orders appropriately for completed testing and health maintenance measures.
Assists with desktop and workflow functions as assigned.
Maintains BLS certification.
Demonstrates commitment to ongoing professional development and skill validation.
Maintains certification (if applicable) in good standing.
Seeks supervision appropriately and functions as a reliable team member.
Supports a culture of safety, teamwork, respectful communication, and continuous growth.
Participates in team meetings.
Fills in for other staff as needed and qualified.
Assists the Center Manager, Nurse Manager, or Primary Care Coordinator as necessary.
Performs other duties as assigned.