Clinical Assistant (Float)

Great Lakes Bay Health Centers•Saginaw, MI

4d•Hybrid

About The Position

This role is for a Clinical Assistant (Float) who will be responsible for a variety of clinical and administrative tasks to support patient care. The position requires flexibility and the ability to work in different capacities as needed. Certified/registered/licensed Medical Assistants are eligible for a $500 signing bonus.

Requirements

Completion of Medical Assisting program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification Required.
No prior experience required.
Appropriate clinical skills, telephone and computer skills.
Flexible in accepting work assignments.
Ability to respond appropriately and consistently to managerial directives.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to sit, stand, and/or walk for an entire workday.
Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. frequently.
Full-time or Part-time hours available. Flexible and varied.
Consistent attendance is required.
Telecommuting is not available for this position.
May require limited travel within service area. Reimbursement consistent with GLBHC policy.

Nice To Haves

One (1) year experience in a medical setting, preferably office/clinic.
Medical billing experience.
Bilingual (English/Spanish).

Responsibilities

Answers telephones promptly, handles/screens calls, schedules patient appointments, and takes messages.
Verifies insurance coverage, conducts income determinations, assigns payment category, and updates patient information.
Prepares patients for examinations by obtaining and documenting vital signs, height, weight, and required intake information in the EHR.
Determines and documents the reason for the visit and updates histories appropriately.
Performs medication reconciliation per protocol.
Prepares exam rooms, equipment, and supplies prior to provider entry.
Assists medical/nursing providers with physical exams, gynecological exams, minor procedures/sutures, wound care, LARC procedures, EKG, nebulizer treatments, audiology/tympanometry, and other assigned procedures.
Provides supportive communication during procedures to promote comfort, safety, and understanding.
Prioritizes patient safety and escalates abnormal findings promptly.
Adheres strictly to scope of practice and seeks clarification when uncertain.
Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
Prepares and administers medications, including immunizations, as ordered and within scope.
Documents all patient care accurately and timely in the EHR.
Communicates provider-directed lab and diagnostic test results per policy.
Reinforces provider education and utilizes teach-back methods when appropriate.
Follows infection control standards and equipment safety protocols.
Maintains patient privacy and dignity throughout the encounter.
Communicates clearly, respectfully, and effectively with patients, families, and caregivers.
Serves as a liaison between patients and the interdisciplinary care team.
Collaborates with providers, nurses, care coordinators, front office staff, and other departments to support coordinated patient care.
Schedules in-house procedures and initiates referrals to outside agencies/providers.
Actively participates in referral tracking, follow-up, and care coordination.
Communicates status updates to providers and care team members per protocol.
Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
Assists with accurate documentation and data entry supporting UDS, HRSA, and organizational reporting.
Identifies care gaps (e.g., immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.
Supports compliance with infection control, patient safety, and regulatory standards.
Maintains cleanliness and disinfection of exam rooms and clinical work areas.
Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
Enters orders appropriately for completed testing and health maintenance measures.
Assists with desktop and workflow functions as assigned.
Maintains BLS certification.
Demonstrates commitment to ongoing professional development and skill validation.
Maintains certification (if applicable) in good standing.
Seeks supervision appropriately and functions as a reliable team member.
Supports a culture of safety, teamwork, respectful communication, and continuous growth.
Participates in team meetings.
Fills in for other staff as needed and qualified.
Assists the Center Manager, Nurse Manager, or Primary Care Coordinator as necessary.
Performs other duties as assigned.