SEH-CLINICAL ASSISTANT

Sparrow•Charlotte, MI

3d•Onsite

About The Position

This role is responsible for preparing and scheduling patient and guest treatment rooms, as well as preparing daily work schedules for clinical staff. The assistant will accurately gather pertinent information and enter it into the computer, type forms and correspondence, and prepare departmental documents and reports. Responsibilities also include assisting individuals in person and over the phone, scheduling appointments, anticipating the needs of patients and guests, and maintaining departmental records and files. The role also involves cleaning and maintaining all equipment and treatment areas, ordering department supplies, and performing a variety of secretarial/administrative tasks as assigned.

Requirements

High school diploma or GED
Working knowledge of office and registration procedures
Knowledge and understanding of functions of assigned departments
Written, typing and computer skills necessary for the creation and compilation of various documents, communications and reports
Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, outside vendors and others.
Presents self in a warm, professional and caring manner
Demonstrates professional appearance
Consistently exemplifies “on-stage” behavior.
Is responsible for creating a destination, experience-based service, delivers customized experiences using patient profiles
Organizational skills to prioritize work flow and maintain department files
Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and handle information of a confidential nature
Physical ability to properly operate required rehab and office equipment
Ability to read and understand labels and instructions on cleaning solutions and equipment
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job

Nice To Haves

CPR/BCLS certification preferred
Experience in a medical related field preferred
Customer service experience preferred
Medical Terminology preferred

Responsibilities

Preparing and scheduling patient and guest treatment rooms.
Preparing daily work schedules for clinical staff.
Accurately gathering pertinent information and entering it into the computer.
Typing forms/correspondence, preparing departmental documents and reports.
Assisting individuals in person and over the phone.
Scheduling appointments.
Anticipating the needs of patients and guests.
Maintaining departmental records and files.
Cleaning and maintaining all equipment and treatment areas.
Ordering department supplies.
Performing a variety of secretarial/administrative tasks as assigned.
Greets and checks in patients and guests; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
Schedules clinical evaluations, follow-up appointments, and other patient/client appointments.
Obtains required patient information.
Gathers patient and guest preferences: preparing treatment rooms and focusing on creating an excellent patient experience.
Assist patients and guests with completion of required paperwork; ensures accuracy and completeness of paperwork and enters persons into computer system.
Refers patients and guests to other hospital services.
Restocks supplies, changes/launders linens, and notifies appropriate personnel of unsafe conditions and/or equipment in need of repair.
Conducts follow-up with outside vendors as necessary.
Performs clerical related tasks i.e. typing, copying and filing.
Establishes and maintains departmental records and files.
Opening, maintaining orderly appearance and atmosphere, and closing department.
Attends staff meetings and in-services as assigned. Records meeting minutes as directed.
Supports and serves as a role model for our mission, vision, values and customer service initiatives.
Adheres to the organization’s policies & procedures, and compliance guidelines.
Performs other duties as assigned.