Clinical Assistant

Excelsia Injury Care•Provo, UT

2d•Hybrid

About The Position

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Spanish is a requirement for this role. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach. Employment is contingent upon the successful completion of a background check. Certain criminal convictions, including felonies or misdemeanors within the past 7 years, may disqualify a candidate in accordance with applicable law.

Requirements

High school diploma or GED equivalent
Spanish is a must
Certification in CPR and/or First Aid. Must be maintained throughout employment
1-year experience in an office providing physical therapy and/or chiropractic care
Tact and skill in patient management
Excellent communication and organizational skills
Ability to effectively interact with doctors, patients, and co-workers

Responsibilities

Assist patients pre and post care by the D.C.
Take vital signs of patients
Perform physical therapy modalities as directed by the D.C.
Accurately and legibly document modalities performed and subjective patient comments on progress notes
Maintain cleanliness of exam and treatment rooms at all times
Monitor controls on physical therapy equipment
Launder towels, gowns, heat pack covers, etc. as required
Maintain inventory and order supplies
Assist in general office operations as needed including filing, prepping charts, answering phones, patient registration, posting charges, scanning, cleaning, etc.
Travels to other locations as directed to maintain adequate coverage for quality patient care
Assist in maintaining office in a neat, clean and orderly fashion
If considered a Floater Certified Chiropractic Assistant (this would be mutually agreed upon), the Employee must travel to all locations within their respective region as needed for coverage
Perform other duties and assignments as directed and/or as necessary
Greeting patients and checking patients in and out with proper customer service etiquette.
Following up with confirmation calls and no-show calls.
Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
Keeping reception area and patient rooms clean and organized.
Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Utah scope-of-practice guidelines.
Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
Other duties as assigned.