Clinical Assistant- Primary Care

Great Lakes Bay Health Centers•Bridgeport Charter Township, MI

75d•Onsite

About The Position

This role is responsible for providing essential support in a primary care setting, encompassing both administrative and clinical duties. The Clinical Assistant will manage patient appointments, verify insurance, prepare patients for examinations, assist healthcare providers with procedures, perform basic lab tests, administer medications, and maintain accurate electronic health records. The position also involves care coordination, quality improvement initiatives, and ensuring compliance with safety and regulatory standards. The role requires strong interpersonal and communication skills to effectively interact with a diverse patient population and collaborate with the healthcare team.

Requirements

Completion of Medical Assisting program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification Required.
No prior experience required.
Appropriate clinical skills.
Telephone skills.
Computer skills.
Flexible in accepting work assignments.
Ability to respond appropriately and consistently to managerial directives.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to sit, stand, and/or walk for an entire workday.
Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. frequently.

Nice To Haves

One (1) year experience in a medical setting, preferably office/clinic.
Medical billing experience.
Bilingual (English/Spanish).

Responsibilities

Answer telephones promptly, handle/screen calls, schedule patient appointments, and take messages.
Greet patients and schedule return appointments.
Verify insurance coverage, conduct income determinations, assign payment categories, and update patient information.
Input data into the computer according to "Billing and Front Desk Policies and Procedures" guidelines and follow Receptionist Training Manual procedures.
Room patients respectfully and in a patient-centered manner.
Obtain and document vital signs, height, weight, and required intake information in the EHR.
Determine and document the reason for the visit and update histories appropriately.
Perform medication reconciliation per protocol.
Prepare exam rooms, equipment, and supplies prior to provider entry.
Assist medical/nursing providers or as delegated by the nurse team leader with physical exams, gynecological exams, minor procedures/sutures, wound care, LARC procedures, EKG, nebulizer treatments, audiology/tympanometry, and other assigned procedures.
Provide supportive communication during procedures to promote comfort, safety, and understanding.
Prioritize patient safety and escalate abnormal findings promptly.
Adhere strictly to scope of practice and seek clarification when uncertain.
Perform CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
Prepare and administer medications, including immunizations, as ordered and within scope.
Document all patient care accurately and timely in the EHR.
Communicate provider-directed lab and diagnostic test results per policy.
Reinforce provider education and utilize teach-back methods when appropriate.
Follow infection control standards and equipment safety protocols.
Maintain patient privacy and dignity throughout the encounter.
Communicate clearly, respectfully, and effectively with patients, families, and caregivers.
Serve as a liaison between patients and the interdisciplinary care team.
Collaborate with providers, nurses, care coordinators, front office staff, and other departments to support coordinated patient care.
Schedule in-house procedures and initiate referrals to outside agencies/providers.
Actively participate in referral tracking, follow-up, and care coordination.
Communicate status updates to providers and care team members per protocol.
Participate in Quality Improvement initiatives, including workflow improvement and metric monitoring.
Assist with accurate documentation and data entry supporting UDS, HRSA, and organizational reporting.
Identify care gaps (e.g., immunizations, screenings, chronic disease measures) and support outreach and follow-up efforts.
Participate in huddles and staff meetings to review quality metrics and contribute improvement ideas.
Support compliance with infection control, patient safety, and regulatory standards.
Maintain cleanliness and disinfection of exam rooms and clinical work areas.
Complete refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
Maintain and appropriately use clinical equipment; report malfunctions promptly.
Enter orders appropriately for completed testing and health maintenance measures.
Assist with desktop and workflow functions as assigned.
Maintain BLS certification.
Demonstrate commitment to ongoing professional development and skill validation.
Maintain certification (if applicable) in good standing.
Seek supervision appropriately and function as a reliable team member.
Support a culture of safety, teamwork, respectful communication, and continuous growth.
Participate in team meetings.
Fill in for other staff as needed and qualified.
Assist the Center Manager, Nurse Manager, or Primary Care Coordinator as necessary.
Perform other duties as assigned.