Clinical Assistant- Primary Care

Glbhc•Saginaw, MI

8d•Onsite

About The Position

This role involves providing clinical support in a primary care setting. The Clinical Assistant will be responsible for a variety of tasks including patient preparation, clinical support during exams and procedures, patient safety, documentation, care coordination, and maintaining the clinical environment. The position requires strong communication and interpersonal skills, the ability to work effectively in a team, and adherence to safety and compliance standards. Opportunities for professional growth and development are available.

Requirements

Completion of Medical Assisting program, with evidence of training in clinic procedures and duties.
Basic Life Support (BLS) certification Required.
None (minimum experience).
Appropriate clinical skills, telephone and computer skills.
Flexible in accepting work assignments.
Ability to respond appropriately and consistently to managerial directives.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to sit, stand, and/or walk for an entire workday.
Must be able to lift, carry, push, pull, and/or twist while holding up to 25 lbs. frequently.

Nice To Haves

One (1) year experience in a medical setting, preferably office/clinic.
Medical billing experience.
Bilingual (English/Spanish).

Responsibilities

Answers telephones promptly, handles/screens calls, schedules patient appointments, and takes messages.
Verifies insurance coverage, conducts income determinations, assigns payment category, and updates patient information.
Rooms patients, obtains and documents vital signs, height, weight, and required intake information in the EHR.
Determines and documents reason for visit and updates histories appropriately.
Performs medication reconciliation per protocol.
Prepares exam rooms, equipment, and supplies.
Assists medical/nursing providers with physical exams, gynecological exams, minor procedures/sutures, wound care, LARC procedures, EKG, nebulizer treatments, audiology/tympanometry, and other assigned procedures.
Provides supportive communication during procedures.
Prioritizes patient safety and escalates abnormal findings promptly.
Performs CLIA-waived testing.
Prepares and administers medications, including immunizations, as ordered and within scope.
Documents all patient care accurately and timely in the EHR.
Communicates provider-directed lab and diagnostic test results per policy.
Reinforces provider education and utilizes teach-back methods.
Follows infection control standards and equipment safety protocols.
Maintains patient privacy and dignity.
Communicates clearly, respectfully, and effectively with patients, families, and caregivers.
Serves as a liaison between patients and the interdisciplinary care team.
Collaborates with providers, nurses, care coordinators, front office staff, and other departments.
Schedules in-house procedures and initiates referrals to outside agencies/providers.
Participates in referral tracking, follow-up, and care coordination.
Communicates status updates to providers and care team members.
Participates in Quality Improvement initiatives.
Assists with accurate documentation and data entry supporting UDS, HRSA, and organizational reporting.
Identifies care gaps and supports outreach and follow-up efforts.
Participates in huddles and staff meetings.
Maintains cleanliness and disinfection of exam rooms and clinical work areas.
Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes.
Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
Enters orders appropriately for completed testing and health maintenance measures.
Assists with desktop and workflow functions as assigned.
Maintains BLS certification.
Demonstrates commitment to ongoing professional development and skill validation.
Maintains certification (if applicable) in good standing.
Seeks supervision appropriately and functions as a reliable team member.
Supports a culture of safety, teamwork, respectful communication, and continuous growth.
Participates in team meetings.
Fills in for other staff as needed and qualified.
Assists the Center Manager, Nurse Manager, or Primary Care Coordinator as necessary.
Performs other duties as assigned.