Clinical Assistant - Neurosurgery - CA

Mayo Clinic•Jacksonville, FL

1d•Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first and investing in its employees with competitive compensation and comprehensive benefits. The organization offers continuing education and advancement opportunities for career growth. This specific role supports healthcare providers in a multispecialty medical practice by facilitating patient visits, coordinating daily activities, preparing patients, completing pre-examination records, and managing patient materials. The position also involves obtaining or verifying patient demographics, advising patients of scheduling changes, and serving as a direct patient contact. Additional duties include processing prior authorizations and managing patient appointment communications.

Requirements

High School Diploma or GED.
Two years of customer service experience required (e.g., administrative, physician's office, appointment scheduler, clinical assistant, patient service rep, or imaging assistant).
Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to keyboard.
Ability to work independently, be goal directed and have strong organizational skills.
Effectively multitask without compromising quality.
Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.
Ability to communicate with individuals and small groups with credibility and confidence.
Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication.
Turn problems into opportunities by developing innovative and creative solutions.
Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Department of Nursing.
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
Basic Life Support (BLS) certification required.

Nice To Haves

Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable).

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
Coordinates details of patient visits, including daily activities in a multispecialty medical practice.
Prepares patients and completes pre-examination record information.
Manages the flow of patient materials.
Obtains or verifies patient demographics and advises patients of scheduling delays or changes.
Serves as a direct contact and resource to the patient.
Performs related clerical duties such as processing prior authorizations (fax and on-line requests).
Processes patient appointment communications and related materials.
Assists with gait lab when needed.