Clinical Applications Specialist

ZEISS Group•Halifax, NS

73d•Remote

About The Position

The Clinical Application Specialist is responsible for providing support and training on medical software and technology to healthcare professionals.

Requirements

Undergraduate degree, preferably in engineering or life sciences.
Excellent communications skills (written & verbal) and the ability to work with customers in challenging situations is required.
Apply knowledge of the diagnostic ophthalmic industry to conduct tailored training for doctors and staff in operation and clinical applications.
Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
Ability to travel across Canada during and over the weekend for training, conferences, or events.
Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)
Ability to travel overnight and work occasional weekends.
Well organized and capable of working independently with minimal supervision.
Requires valid driver’s license.
Proven experience in implementing and configuring networking equipment, such as routers, switches and access points.
Strong understanding of networking protocols, including TCP/IP, VLAN, and DNS.

Nice To Haves

Possessing knowledge of the diagnostic ophthalmic industry is considered an asset.
Knowledge of visual fields, lensometry, refractometry, and biometry and/or fundus photography.
Knowledge of laser scanning technology, fluorescein angiography, and/or OR experience is helpful but not mandatory.

Responsibilities

Manage onsite trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
Install equipment in medical offices, including removal from containers and performing full installation and applications training.
Represent ZEISS in a professional and courteous manner.
Initiate data transfer from old to new equipment.
Collaborating with sales teams to understand customer requirements and recommend appropriate solutions.
Similarly, post-sales understand Zeiss devices/software usage and its application. Whenever required, share best practices.
Developing and maintaining strong relationships with key stakeholders, including clinicians, IT staff, and administrators.
Providing feedback to the reporting Manager based on user experiences and needs.
Participating in the development of training materials and resources.
Ensuring compliance with regulatory requirements and standards related to clinical applications.
Communicate regularly with CAS in adjacent territories to coordinate onsite trainings of “border” customers.
Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed.
Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in-house colleagues.
Begin developing a working, strong team relationship that enhances customer care.
Begin process of learning to identify & communicate sales leads.
Use most efficient technology tools provided to perform necessary administrative tasks.
Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists.
Maintain & continually update knowledge on all appropriate Carl Zeiss products.
Adhere to “CAS Responsibility” guidelines and procedures.
Demonstrate flexibility in adapting to territory realignment.
Other duties may include but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects.
Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
Abide by state and federal employment law.
Install, configure, and deploy digital products and connectivity solutions at client locations.
Collaborate with clients to understand their specific requirements and recommend appropriate connectivity solutions.
Conduct site surveys and assessments to identify network infrastructure needs and potential challenges.
Troubleshoot connectivity issues and provide timely resolution to ensure minimal downtime.
Provide training and support to clients on the use and maintenance of connectivity solutions.
Collaborate with internal teams to ensure successful implementation and integration of connectivity solutions.