Clinical Applications Specialist -Mid West Territories
About The Position
The Clinical Applications Specialist at ScottCare is the go-to expert for product installations, customer training, and technical support. This role works directly with clinical teams, ensuring seamless onboarding, effective system set-up, optimal product usage, and confident day-to-day use of ScottCare solutions. This role is a hands-on blend of fieldwork, technical execution, and customer engagement—partnering closely with sales, service, and technical teams to deliver reliable, compliant systems and a high-quality customer experience. If you enjoy solving problems, supporting healthcare professionals, and traveling to customer sites, this role offers the opportunity to make a direct impact on patient care and clinical operations.
Requirements
- Bachelor’s degree required — preferred majors include Biomedical Engineering, Exercise Physiology, or Computer Science
- 2+ years in Field Technical Support or Sales
- 2+ years in Cardiac Rhythm Management (clinical or technical)
- Demonstrated track record of clinical support or sales success
- Strong foundation in cardiac monitoring, rhythm management, or biomedical systems.
- Committed to providing a positive customer experience from install to post-support.
- Comfort with medical software, device troubleshooting and Microsoft Office Suite
- Excellent verbal and written communication skills tailored to various audiences.
- Ability to assess issues quickly and propose effective, sustainable solutions.
- Thrives in a fast-paced, evolving work environment with shifting priorities.
- Works cross-functionally with sales, service, and engineering teams.
- Highly self-directed with excellent time management and accountability.
Responsibilities
- Deliver on-site installations of ScottCare cardiac monitoring systems in hospitals and clinics
- Provide comprehensive training for clinical end-users to ensure confidence and competence in product use.
- Pre-Staging, configuring, and validating products for installations and ensuring clinical readiness in live environments
- Partnering with hospital i.t teams to coordinate and ensure network and clinical readiness for product installation
- Provide structured training for all users on all levels on effective product use
- Adjust training content for site-specific needs, clinical, technical, or administrative users
- Reinforce proper and optimal product usage for clinical users based on clinical needs
- Offer remote and in-person technical support, addressing equipment or operational issues with urgency and professionalism.
- Perform basic system repairs, educate customers on proper use and maintenance.
- Provide post-installation support remotely and on-site
- Collaborate and support Sales, Customer Service, Engineering, QA/RA, and Product teams to support complex installs and upgrades, offer technical and clinical insight during pre-sales calls or product demonstrations, identify product, workflow, or install standard improvements, and contribute feedback from the field.
- Proactively communicate installation status, updates, and resolutions to customers.
- Document and escalate complaints in compliance with FDA regulatory guidelines.
- Contribute to training program development and product improvement initiatives.
- Support service projects, including software updates, tower installations, and customizations, when not in the field.
Benefits
- Medical
- dental
- FSA
- HSA
- 401 K match
- a host of voluntary and company paid benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
