Clinical Applications Operations Support Specialist

GE HEALTHCARE•Remote, OH

3d•$64,000 - $96,000•Onsite

About The Position

The Clinical Applications Operations Support Specialist supplies critical support to the clinical applications organization (Imaging, PCS and Ultrasound) with rigor related to standard process and tools. This individual is responsible for acting as a subject matter expert in their area(s) of ownership, enabling the applications organization to focus on the customers and team. As an integral member of the Clinical Applications Operations team, this individual is expected to demonstrate safety-first mindset with attention to compliant execution, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures in addition to driving a culture of belonging, inclusiveness, and people development, directly and indirectly, throughout the clinical applications organization. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

High School Diploma, GED, or local equivalent with minimum 2 years of Operations/Customer Service experience.
Strong, demonstrated knowledge of current computer/office communications technologies with expertise in PowerPoint, Word, Excel and Outlook.
Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment with effective time management and organizational skills.
Excellent interpersonal, verbal and written communication skills.
Ability to energize, develop, and build rapport. Act with optimism, humility, and hustle.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity

Responsibilities

Daily execution of specialized expertise and depth of technical knowledge in operations.
Applies general knowledge of business developed through education or experience.
Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution.
Ability to independently solve problems with significant degree of complexity.
Maintain and respond with urgency to all incoming requests of applications operations and end user customers for field assistance including, but not limited to, application tool support, quoting, availability of training days, and relevant metrics and data.
Drive improvements in customer experience through efficient and effective operations and customer communications processes.
Support onboarding and offboarding of applications resources, including access and assets, and maintenance of overall clinical applications team reference.
Enable daily operations of applications organization, readily catching and owning tasks to support the customer and the clinical applications specialists, including LX inbox requests, UMR report, Dummy account management, Mammo DBT Mastery Program, EchoPAC orders - CVUS, Retrigger Contact Record for Ecommerce, Ultrasound Quotes to order, MCT (My Customer Training) guidance and other support and special projects as needed