Clinical Applications Specialist
About The Position
This role is part of Alcon's Sales & Sales Support function, a team dedicated to providing access to products across all channels and driving customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate I, Clinical Applications Services & Support is primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. This role supports operational excellence through process improvement and knowledge sharing, ensuring all trial and training deliverables are executed on time, within budget, and in accordance with quality standards. This is an Remote position based out of Colorado.
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs.; Assoc.+6 yrs.; M.S.+0 yrs.)
- The ability to fluently read, write, understand, and communicate in English
Nice To Haves
- COA, COT, or COMT certification preferred
Responsibilities
- Train operating room staff on Alcon products
- Provide on-site and remote clinical support and technical information
- Implement equipment and software upgrades at clinical sites
- Respond to customer inquiries per standard operating procedures and guidelines
- Attend and support medical events and demonstrations
- Collaborate with Field Service Engineers and Sales Representatives for installations and support
- Provide constant feedback to Research and Development on clinical performance of products via an approved communication plan
- Document site visits within 48 hours
- Report and address adverse events and device deficiencies, and refer unapproved use inquiries
- Achieve required clinical certifications
- Promote and advocate for continuous process improvement and operational excellence through knowledge sharing
- All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.
- Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.
- Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.
Benefits
- health
- life
- retirement
- flexible time off for exempt associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
