Clinical Applications Analyst - EpicCare Ambulatory (Level II OR Senior)

St. Jude Children's Research Hospital•Remote - TN, TN

5d•$86,320 - $154,960•Remote

About The Position

St. Jude is looking for an Epic Clinical Application Analyst (Senior or Level II) to join the Clinical Applications EpicCare Ambulatory Team. This role supports ambulatory clinical workflows by helping optimize Epic functionality, partnering with operational and clinical stakeholders, and maintaining applications that support efficient, high-quality outpatient care. The analyst will learn and apply Epic EHR system capabilities, configuration options, and functional use within ambulatory clinical workflows. They will support day-to-day operations, testing, upgrades, issue resolution, and optimization efforts while serving as a subject matter expert for assigned EpicCare Ambulatory applications and contributing to small and medium-sized projects with minimal oversight. This position may be eligible for remote work within approved U.S. locations, with specific travel requirements to the Memphis campus for interviews, orientation, and quarterly on-site work. Candidates in California may be considered if willing to relocate.

Requirements

Bachelor’s degree in computer science, engineering, business or related field required.
Minimum requirement: 4+ years of experience in a comparable client-facing IT role (for Senior role).
Minimum requirement: Two (2) years of experience in a client-facing IT role (for Level II role).
Experience working with structured Software Development Lifecycle (SDLC) methodologies.
Demonstrated history leading discussions and documenting resulting business and/or technical requirements, user stories and process flows.
Experience translating business requirements to technical/system requirements.
Demonstrated ability to work with mid to senior-level business leaders.
Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements.

Nice To Haves

Master's degree preferred.
Exposure to diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organization preferred.
EpicCare Ambulatory certification preferred.
Epic MyChart certification preferred.
Epic Healthy Planet certification preferred.

Responsibilities

Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans
Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers
Oversee all requirements including new demands as well as escalations for operational requests with assigned departments
Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication
Inform and implement IT change and communication management plans across assigned departments
Develop business cases/proposals for programs and projects based on understanding of departmental roadmap
Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders
Assist with project management responsibilities
Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintains regular and predictable attendance.
Actively participate and lead in meetings with business teams to elicit and understand business requirements.
Conduct analyses to report emerging business/system/process needs; escalate complex problems when required.
Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams.
Support development of presentation materials, documents, etc. for departmental stakeholders.
Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area.
Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers.
Act as a mentor to others within team regarding own process; and train others in correct execution of the process.