Clinical Application Training Specialist

University of Arkansas System•Little Rock, AR

1d•Onsite

About The Position

The Clinical Application Training Specialist supports the organization’s dedication to patient and family centered care by providing efficient education of the electronic heath record (EHR). The successful candidate should have a strong knowledge of Hospital and Clinic workflows and adult education theory. This is a dynamic role which will require strong oral and written communication skills and the ability to interact with operational and informational technology stakeholders in a variety of disciplines.

Requirements

Bachelor's Degree in Education Technology, Computer Science, Healthcare or related field plus three (3) years of experience.
OR Associate's Degree with Clinical Licensure in Education Technology, Computer Science, Healthcare or related field plus five (5) years of experience.
Excellent organizational and interpersonal skills
Strong problem solving skills
Intermediate proficiency with Microsoft Office Suite
Ability and willingness to work independently and interdependently
Excellent verbal and written communication skills; Must be able to communicate effectively and interact with internal and external contacts, agencies and organizations
Ability to prioritize and meet deadlines
Ability to lead or present program meetings workshops, training or presentations
Ability to work in a project team environment
Provides Professionalism with patients and staff to encourage and promote a positive work culture.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

BSN with Clinical Licensure or a Master's Degree in Education Technology, health-related or similar
Experience as an educator in an academic medical center and/or academic setting with demonstrated leadership in assessing educational outcomes and utilizing technological resources to improve learning efficiency or experience in a clinical practice; understanding of clinical workflows; clinical, access, or revenue cycle experience is a bonus
Experience in Training Tracker, SAP, and Adobe Creative Cloud products.

Responsibilities

Responsible for Epic curriculum architecture for Patient Access Staff - supporting all elements of training planning, design, development and implementation for designated application(s).
Assists leadership with training strategy for designated application(s).
Partners with IT, Clinical Informatics and Operational resources to ensure efficient use of the EHR.
Participates in the development of training policies and requirements for designated application(s).
Responsible for supporting all elements of training planning, design, development and implementation for designated application(s).
Responsible for development of detailed, workflow-based curriculum for designated application(s).
Responsible for building, testing and maintaining the training environment for designated application(s).
Maintains training curriculum, training environment, and delivers ongoing education.
Provides input on the appropriate level of training (time, delivery method) for each user in designated application(s).
Develops appropriate proficiency measures for training.
Conducts training for designated application(s).
Delivers instructor-led training for credentialed trainers, super user and end user audiences.
Must be currently certified or obtain certification in primary designated Epic application(s).
Prior knowledge of UAMS Clinical workflows, revenue cycle, or business operations a plus.
Attends status meetings held by the training team and their designated application team(s).
Ensures deliverables are approved by the appropriate members of the project team and are completed in accordance with the overall training strategy.
May also attend change control meetings and other meetings as needed.
May perform other duties as assigned.