Clinical Application Support Analyst

GuideIT•Miami, FL

97d•Hybrid

About The Position

GuideIT is a US-based technology services company seeking a Clinical Application Support Analyst to join their Florida team. This role requires extensive experience with eCW, primarily focused on clinical applications. The analyst will serve as the main point of contact for end-users, including IT staff, management, physicians, and administrative and clinical staff, within customer organizations.

Requirements

Thorough understanding of eCW and related 3rd Party Vendors applications.
3+ years of experience with implementation and/or support of eCW.
Ability to engage with customer team members at all levels (staff level to management).
Understands, promotes, and demonstrates customer processes and procedures.
Aptitude for high productivity and efficiency.
Strong communication and interpersonal skills.
Must be a Florida resident.
Must be flexible to assigned shift work.

Nice To Haves

Bachelor's Degree, preferred.
Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate.

Responsibilities

Act as an eCW Analyst on assigned Customer EHR department team.
Participate in required Customer and GuideIT meetings.
Provide hands-on support for Customer-approved changes to eCW settings and configurations, adhering to Customer's Information Services Change Control procedures.
Thoroughly document issues and actions taken to resolve or remediate using Customer's systems and processes.
Complete assigned incidents, requests, and projects related to eCW and related systems.
Assist in creating, updating, and resolving issues with the eCW vendor.
Recognize incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams.
Engage other members of the Customer's Information Systems team in resolving incidents or completing requests to maintain a high level of service and quality.
Perform other duties as assigned.