Clinical Application Specialist

Topcon Positioning Systems•Waterloo, ON

21h•Hybrid

About The Position

The Clinical Application Specialist is responsible for on-site client installation, configuration, training and networking Topcon’s medical devices in ophthalmology, optometry, and primary care. This individual will deliver clinical training to doctors, technicians, and support staff. The candidate will develop strong clinical and product knowledge while working with client’s physicians and other personnel. They will also provide clinical guidance and product support and communicate with our customers remotely when not traveling. The primary territory for this Clinical Application Specialist position will be Ontario, but assignments may extend outside this territory depending upon the needs of the business.

Requirements

Associate degree in health science and 2 to 4 years related experience and/or training managing cross-functional projects to successful conclusion; or equivalent combination of education and experience.
3-5 years clinical experience in private or public ophthalmic environment as an Ophthalmic Photographer, Technician or in an optometry practice as ophthalmic assistant or technician
Hands on experience with configuration, installations, and networking
General knowledge of ocular anatomy and physiology.
Knowledge of computer hardware & software applications.
Knowledge of basic Windows applications.
Strong verbal and written skills; ability to write detailed reports.
Organized and able to prioritize workload.
Must be able to work independently and multitask.
Strong problem-solving abilities.
Must be able to work independently and/or within a team environment.
Must hold a current, valid unrestricted driver’s license and updated passport and have use of a car.
Ability to lift up to 300lbs

Nice To Haves

COT, COMT, COMP, CCOA, RO, IJCAHPO certification a plus
General product knowledge of ophthalmic equipment preferred.

Responsibilities

Device setup, configuration, networking and/or training end-users; physicians, technicians, and staff to become competent in the use of clinical hardware and software systems.
Communicate with end-users regarding training and installations expectations prior to appointment.
Preform or coordinate follow-up training activities with end-users if needed.
Work closely with Topcon and customer IT departments to ensure integration and functionality of device hardware and/or software clinical applications.
Stay up to date with the latest developments in clinical applications and recommend enhancements or upgrades as needed.
Support sales activity by performing product demos.
Support trade show activities by installing and configuring hardware and software systems and by performing product demos.
Support Technical Support and Field Service Technicians for troubleshooting requests when necessary.
Maintain accurate and detailed documentation of all training sessions, support activities, and system modifications.
Prepare and present regular reports on the usage, performance, and effectiveness of clinical applications.
Coordinate schedule and travel with client/end user for installs, demos, or trade shows
Complete mandatory reports.
Submit expense reports in a timely manner.