Clinical Application Specialist I

ZEISS Group•Remote - USA NY, NY

7d•$29 - $37•Hybrid

About The Position

The Clinical Applications Specialist (CAS), within infrequent supervision, must be able to support assembly of Carl Zeiss instruments, and their peripheral devices, as well as perform basic equipment troubleshooting, train technicians and/or doctors on instrument operation, and communicate basic equipment maintenance procedures in a professional manner. This position is covering the New York City area.

Requirements

At least three to five (3-5) years of experience in an ophthalmology clinic setting or in the diagnostic ophthalmology industry or comparable experience.
Knowledge of visual fields, lensometry, refractometry, Biometry and/or fundus photography.
Good communications skills (written & verbal) and the ability to work with customers in challenging situations are required.
Ability to follow standard practices & procedures in analyzing data or situations from which answers can readily be obtained.
Basic skills in computers & accompanying software. (Microsoft Office—Word, Excel)
Ability to travel overnight and work occasional weekends.
Well organized and capable of working independently with minimal supervision.
Requires valid driver’s license.

Nice To Haves

Knowledge of laser scanning technology is helpful but not mandatory.

Responsibilities

Manage on-site and remote trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries.
Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of “border” customers.
Serve as the customer’s liaison to Carl Zeiss liaison on administrative and technical/clinical issues. Request assistance as needed.
Converse regularly with Regional Sales Managers & Field Service Engineers regarding customer satisfaction or training issues.
Begin development of a working relationship with both groups that enhances customer care.
Begin process of learning to identify & communicate sales leads.
Prepare and submit applicable documentation in a complete, accurate & timely manner as directed. This includes but is not limited to expense reports, & Product Training Checklists.
Maintain & continually update knowledge on all appropriate Carl Zeiss products.
Adhere to “CAS Responsibility” document.
Other duties may include but are not limited to setup and instruction on Carl Zeiss equipment at Convention and/or Seminars.
Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
Abide by state and federal employment law.