Clinical Application Specialist 1
About The Position
Rauland Integrated Solutions is seeking a Clinical Application Specialist (CAS) to join the Rauland Healthcare Solutions Team in California. The role of the CAS is to be a cross-functional liaison between healthcare accounts and the Rauland Integrated Solutions team and represent Rauland as the clinical expert for our nurse call solutions. Key customers include acute care, long term care, stand-alone emergency departments, and ambulatory surgical centers. This role requires current clinical accreditation, RN preferred, and familiarity with nursing workflows, challenges and limitations, and familiarity with other clinical integrators such as EMRs, RTLS, telecommunications, and the interoperability between them. The CAS works closely with hospital clinical leadership team to discover gaps in workflow and provide suggestions in ways to improve overall staff responsiveness and patient experience. CAS will provide complete nurse call project execution to include hardware and software implementation, product testing and training, post go-live support, and continual contact and presence within the accounts. In addition, the CAS serves as eyes in the field, leveraging their relationships and clinical expertise to help Sales Executive continue the expansion of Rauland’s available solutions. A successful project implementation requires the CAS to lean on and engage multiple departments both internally to include IT, Operations, Service, and Sales. The CAS will rely on the healthcare account’s teams to include clinical, engineering and facilities, IT, patient experience, quality and safety, and various other departments that may touch the patient stay experience. CAS acts as customer advocate to successfully meet deadlines and expectations amongst all of these departments. Comfortability communicating with and to these departments is crucial.
Requirements
- Current clinical accreditation, RN preferred
- Familiarity with nursing workflows, challenges and limitations
- Familiarity with other clinical integrators such as EMRs, RTLS, telecommunications, and the interoperability between them.
- 2+ years in a patient-facing role
- Computer skills
- Ability to communicate well in both written and face-to-face interactions across a variety of staff levels
Nice To Haves
- Bi-lingual in English and Spanish
Responsibilities
- Provide nurse call clinical training, go-live support, reports analysis, and customer support from the end-user (nursing) perspective
- Be present at sales demonstrations to serve as the clinical expert for the system and its capabilities, keeping in mind the challenges that clinical teams face and ways the system can help improve those challenges
- Handle accounts from point of sale, through complete implementation, and represent Rauland as the main point of contact for clinical needs
- Troubleshoot software systems remotely and on-site.
- Thorough testing of the solutions sold prior to training.
- Presenting and tailoring training styles to multiple levels of care to include nursing staff from technicians to nursing managers, IT personnel, physicians, engineering, and hospital leadership
- Solidify and maintain relationships in key accounts
- Ensure proper documentation, training material development, and professional communication
- Find satisfaction in filling gaps for customers, easing communication between patients and caregivers, and presenting solutions that enable nursing staff to provide stellar care for their patients.
- Oversee a large territory with many accounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
