Clinical Application Analyst I

Jane Pauley Community Health Center, Inc. • Arlington Admin, VA

5d

About The Position

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.
The Clinical Applications Analyst I is responsible for providing frontline support, maintenance, and optimization of the organization’s Electronic Medical Record (EMR) system, primarily Epic. This role supports clinical, non-clinical, and executive staff by ensuring system functionality, resolving issues, and assisting with basic system builds and updates.

Requirements

• 1–3 years of experience supporting EMR systems, preferably Epic
• Basic understanding of clinical workflows and healthcare operations
• Strong troubleshooting and problem-solving skills
• Experience with user access/security management in EMR systems
• Proficiency in Microsoft Office Suite, especially PowerPoint
• Excellent communication skills with the ability to support diverse user groups
• RN, LPN or CMA/RMA clinical license required.

Responsibilities

• Provide Tier 1 support for Epic applications, including troubleshooting user-reported issues and resolving tickets in a timely manner
• Perform user account creation, maintenance, and access management in accordance with organizational policies
• Analyze EMR workflows and system issues to identify root causes and implement appropriate solutions or escalate as needed
• Assist with low-complexity Epic builds, updates, and configuration changes
• Support system testing, validation, and documentation for new workflows and enhancements
• Create, review, and update PowerPoint presentations and training materials for organization-wide communication and system updates
• Serve as a resource to clinical, non-clinical, and executive staff by providing guidance on Epic functionality and best practices
• Collaborate with analysts, IT teams, and operational stakeholders to improve system performance and user experience
• Maintain accurate documentation of issues, resolutions, and system changes
• Assist with training as needed

Benefits

• medical
• dental
• vision
• Generous PTO
• 401(k) with employer contribution
• Life and disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed