Clinical Application Administrator

Scan.com•Atlanta, GA

3d•$80,000 - $90,000•Hybrid

About The Position

Scan.com is a digital health scale-up focused on making diagnostics accessible, fast, and transparent. The company utilizes technology to expedite diagnoses for timely treatments, improving healthcare outcomes. Scan.com offers solutions for both patients and providers, simplifying scan booking for patients and providing live scheduling and AI-powered workflow solutions for professionals. The Clinical Application Administrator role is critical at a time when Scan.com has established a national imaging network processing thousands of daily scan orders, with HL7 and DICOM integrations being essential infrastructure impacting patient care.

Requirements

Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX). Ability to read a message and identify issues.
Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent.
Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support.
Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes.
Strong organizational instincts, ability to keep clear notes, close loops, and manage tickets effectively.
Clear written and verbal communication skills to translate between technical and non-technical stakeholders.
Experience in healthcare IT or clinical systems support is strongly preferred.

Nice To Haves

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow.

Responsibilities

Monitor and maintain active HL7 interfaces across ORM and ORU message types, ensuring orders and results are transmitted accurately and on time between Scan.com and partner systems
Analyze HL7 message segments including PID, PV1, OBR, and OBX to diagnose data transmission failures and validate downstream delivery
Reprocess failed messages and confirm successful resolution, maintaining detailed records of the issue, root cause, and corrective action
Perform daily production support tasks including report reprocessing, data corrections, and study transfers to keep workflows running without interruption
Manage the support ticket queue across Slack, Linear, and HubSpot, ensuring every issue has clear ownership, timely follow-up, and complete documentation
Support PACS gateway operations alongside the Team Lead, including writing and maintaining scripts, pushing studies, troubleshooting connectivity issues, and validating image transfers
Lead the technical deployment and configuration of DICOM and HL7 gateway software for new client onboardings, validating end-to-end image routing before go-live
Collaborate with engineering, operations, clinical, and client support teams to investigate and resolve integration issues, and to implement longer-term fixes where recurring patterns emerge
Document processes, issue resolutions, and configuration changes to build a reliable knowledge base for the team
Identify opportunities for automation and workflow improvement within the integration support function
Manage smaller-scale projects end to end, providing coordination and communication across stakeholders from initiation through delivery