Clinical App Specialist

WELL Health Diagnostic Centres•Toronto, ON

2d•Hybrid

About The Position

WELL Health Diagnostic Centres is looking for a qualified Clinical App Specialist to join their growing team of healthcare professionals. WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario, with over 50 accredited locations offering OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. They are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care. WELL Health Diagnostic Centres is recognized as a top employer of choice, with distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award. The company boasts a team of over 1,000 healthcare professionals across Canada dedicated to excellent patient care and high clinical standards. They support employee work-life balance with full access to group medical benefits and external wellness platforms. Employees enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis. With over 50 clinics and rapid expansion plans, there are opportunities for skill advancement and career building. The company fosters a collaborative and supportive culture with strong leadership, mentorship, continuing education support, training and development, internal mobility, and clear career growth pathways.

Requirements

Degree or diploma in Medical Radiation Technology and/or Computer Science from a recognized institution, or an equivalent combination of education and training in both Radiation Technology and IT.
Certification as Medical Radiation Technologist (MRT) preferred.
Hands-on experience in RIS/PACS and/or Nuclear PACS Administration preferred.
Hands-on experience with RamSoft, PowerScribe360, Oscar EMR and Thinking Systems a definite asset.
Thorough understanding of radiology and cardiology imaging workflows.
Knowledge of trends in radiology and cardiology imaging relating to information system administration.
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation for training and end-user procedures.
Highly self-motivated with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written and verbal communication skills.
Ability to work independently and take initiative.
Strong customer focus with demonstrated interpersonal skills and the ability to maintain effective working relationships with others.
Good organizational skills, including project management and the maintenance of records.

Nice To Haves

Certification as Medical Radiation Technologist (MRT)
Hands-on experience in RIS/PACS and/or Nuclear PACS Administration
Hands-on experience with RamSoft, PowerScribe360, Oscar EMR and Thinking Systems

Responsibilities

Implementation and configuration of integrated Clinical Information Systems (EMR, RIS/PACS, Nuclear PACS and Voice Recognition Tools) within all clinics in the respective region.
Integration and End to End Testing of integrated Clinical Information Systems (EMR, RIS/PACS, Nuclear PACS and Voice Recognition Tools) within all clinics in the respective region.
Creation and configuration of new workflows and reporting templates within the organization's integrated Clinical Information Systems (RIS/PACS, and Voice Recognition Tools).
Configuration of network connectivity between modalities and Clinical Information Systems (RIS/PACS and Nuclear PACS) within all clinics in the respective region.
System maintenance, and performance monitoring.
Support for clinic staff, radiologists and cardiologists, in all aspects of Clinical Information System user access and training.
Support for clinic staff, radiologists and cardiologists, in all aspects of Clinical Information System troubleshooting and issue resolution.
Development and maintenance of training and technical documents.
On-site assistance and support for Network and Security, as well as other IT Support Initiatives within clinics in the respective region.