Clinical Administrator (.5 FTE)

Metropolitan State University of Denver•Denver, CO

2d•$28,000 - $31,000•Hybrid

About The Position

The Master of Science in Speech-Language Pathology program at MSU Denver is seeking a clinical administrator to assist with operations of the Bookhardt Family Speech-Language Clinic. The clinical administrator will report directly to the director of clinical education. This is a 12-month, part-time (20 hours per week) benefits-eligible position with the possibility of converting to full-time in the future. This is an in-person client-facing role; some remote work is possible at the discretion of the director of clinical education. The Bookhardt Clinic is open on Monday, Wednesday, and Friday. The Bookhardt Family Speech-Language Clinic at MSU Denver is an important part of the University’s graduate program in speech-language pathology. In our clinic, graduate students provide services under the direct supervision and guidance of licensed and certified speech-language pathologists (SLPs). Our clinic is open to members of the greater Colorado community and serves individuals of all ages. All our services are available in English, Spanish, or through a bilingual approach using English and Spanish simultaneously. Our on-campus clinic is located on the first floor of the Central Classroom Building. The Auraria Campus is just west of Speer Blvd and downtown Denver. Services are offered free of charge. We aim to expand access to services and decrease health disparities in the greater Denver community and beyond.

Requirements

Bachelor’s degree in public health, healthcare administration, speech-language hearing sciences, or related healthcare field or the equivalent combination of education and experience (please note that two years of experience equals one year of higher education)
Spanish and English language proficiency (verbal and written)
Familiarity with use of electronic medical records and HIPAA
Experience working with clients or patients and staff from diverse socio-economic, ethnic, and cultural backgrounds, ability to work as part of a team
High level of reliability, organization, and attention to detail
Highly proficient with Microsoft Suite, particularly Excel
Excellent verbal and written communication skills with all levels of management, customers, and sites

Nice To Haves

Experience with medical billing
HIPAA certified
Familiarity with speech-language pathology scope of practice
Previous experience with clinical or medical office administration
SLPA certification or experience

Responsibilities

Serve as the primary point of contact for prospective clients, responding to phone and email inquiries in a timely, professional, and welcoming manner.
Manage and coordinate patient referrals, appointments, and scheduling with accuracy and efficiency
Conduct intake interviews and support initial stages of clinic intake and scheduling
Initiate and manage intake documentation, including consent forms, and required client paperwork.
Educate potential clients on available services and expectations for the intake and therapy process.
Accurately document all client interactions in tracking systems and the electronic medical record (EMR), ensuring timely, thorough, and organized recordkeeping.
Coordinate client scheduling and referrals in partnership with clinical staff to support timely and appropriate access to care.
Update and maintain electronic shared files, forms, and SharePoint sites for the clinical team
Assist director of clinical education with document creation, control, and accessibility for operating procedures, training and onboarding processes, and college and departmental directives
Complete purchasing and requisitions required for clinic operations and clinical education
Must be able to resolve unexpected issues and exercise independent judgment facilitating clinical operations
Create a dashboard to track clients participating in grant funded clinical activities, support clinical education team with grant management related to clinical service provision
Generate monthly grant report summaries
Establish and maintain affiliation agreements with all community partners
Arrange work related travel for clinical team and complete associated reporting and requisitions.
Coordinate and complete outreach for graduate student externship placements with support
Work closely with director of clinical education and academic department coordinator to complete budget related tracking and reporting for clinic