Clinical Administrator Coordinator

UnitedHealth Group•Phoenix, AZ

7h•$18 - $32•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm MST including rotating holidays. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. This is high volume, customer service environment. You’ll need to be efficient, productive, and thoroughly deal with our members over the phone. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
1+ years of experience with Release of Information (ROI) and medical record releases
1+ years of experience working within the health care Industry
Ability to work Monday – Friday, between 08:00 AM to 04:30 PM PST, including potential holidays
Must be 18 years of age OR older
Reside within the US
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to apply regulatory requirements to facilitate organizational compliance
Ability to develop and maintain positive relationships with requestors, i.e., Insurance Companies, Physician Offices, etc. and other stakeholders
Effective organizational skills, demonstrating attention to details and excellent customer service skills
Able to work independently in a fast-paced environment
Problem solving and critical thinking skills
Competent use of email, fax machines, copiers
Effective communication skills (verbal and written)
Ability to perform team-oriented job tasks with a conscientious awareness of detail and accuracy; effective organizational skills; ability to multi-task effectively

Nice To Haves

Experience with healthcare terminology
Experience with policy, and procedures within California state law, federal, and HIPAA regulations
Experience working in a hospital, physician's office or medical clinic setting
Clerical or administrative support background
Experience working in a call center

Responsibilities

Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
Ensure accuracy and provide clients and customers with the highest quality product and customer service
Safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
Engage in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
Promote positive customer relations through prompt and courteous service.
Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed
Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
Performs other duties as assigned