CCA Clinical Administrative Lead-PRN-Medical Assistant-Remote

Cooper University Hospital•Cherry Hill, NJ

1d•$23 - $37•Hybrid

About The Position

The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients’ questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. This role is responsible for processing and/or printing incoming faxes through OnBase/fax and routing to provider for signatures or information. To ensure proper uploading into chart and category in a timely and efficient manner. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Must have excellent time management, leadership aptitude, and organizational skills. Must be able to work independently. Excellent listening and communication skills are required. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations. Must have experience with an EHR, computer skills, knowledge of patient scheduling and scheduling templates. Have the ability to work independently, creatively problem solve, and have a MA certification. Must be compassionate and establish effective relationships. Knowledge of medical terminology required. Experience with hospital outpatient registration. This role is for Cooper 365 24/7 and must be flexible, willing to work 12-hour shifts and holidays. Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication. Work with clinicians and patients to schedule appointments Must have efficient analytical skills, and computer literacy to manage tasks well. Strong medical terminology and EHR Liaison for the clinicians and work directly with patients to schedule appointments, check-in/out administrative duties as assigned Provide MA support to include vital screening, requests when needed. Responsible for maintaining EHR database, confirming appointments, printing documents for visits and ensuring patient completes them. Resolve conflicts in the best possible manner and handle phone calls accordingly Responsible for providing both check-in/out and MA services. The Administrative Clinical Lead handles all Cooper 365 phone matters. ALL recertifications, referrals, and prior authorizations to be completed Develop the processes to run and manage efficiently. Resolve conflicts in the best possible manner. Should also demonstrate leadership and team-building skills. Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system Delivers an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner. Oversee all scanning of documents, CDL physicals, and management of medication samples. Processing all new patient contracts and questions Responsible to ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements. Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations. All other duties as assigned

Requirements

3-5 years’ experience in customer service
Ability to exercise sound administrative judgement
Forward thinker and embrace innovation to creatively solve problems
Subject matter expert for Cooper 365 customer service and Primary Care Services
Ensure access to care is met within the Cooper Integrated Specialist Network
Liaison for the clinicians
Work with patients to check in/out, schedule appointments when needed and work in baskets as required
Involved in both the clinical and administrative areas including assisting clinicians with patient care, and handling clerical, environmental, and organizational tasks.
Excellent time management, leadership aptitude, and organizational skills
Able to work independently
Excellent listening and communication skills
Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations
Experience with an EHR
Computer skills
Knowledge of patient scheduling and scheduling templates
Ability to work independently, creatively problem solve
MA certification
Compassionate and establish effective relationships
Knowledge of medical terminology required
Experience with hospital outpatient registration
Flexible, willing to work 12-hour shifts and holidays
Provides customer service while interacting with patients, referring to offices, and team members over the phone, TH, or via electronic communication.
Efficient analytical skills
Computer literacy to manage tasks well
Strong medical terminology
Demonstrate leadership and team-building skills.

Nice To Haves

Remote/in person MA support
Remote position, however, could require in person depending upon departmental need.

Responsibilities

Provide remote/in person MA support to provide vitals, assist with patients’ questions, ordering bloodwork script for clinicians.
Maintain EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them.
Scan and upload documents into the EHR program as needed after visits.
Handle all Cooper 365 phone matters.
Provide both remote check-in/out and MA services in the Cooper365 model.
Complete all recertifications, referrals, and prior authorizations in a timely manner.
Process record requests through MRO.
Process all new patient contracts and questions as needed.
Process and/or print incoming faxes through OnBase/fax and routing to provider for signatures or information.
Ensure proper uploading into chart and category in a timely and efficient manner.
Provide information to patients so they may fully utilize and benefit from the clinical services.
Maintain working knowledge of regulatory standards and sustain these standards in daily operations.
Work with clinicians and patients to schedule appointments.
Provide MA support to include vital screening, requests when needed.
Maintain EHR database, confirming appointments, printing documents for visits and ensuring patient completes them.
Resolve conflicts in the best possible manner and handle phone calls accordingly.
Provide both check-in/out and MA services.
Develop processes to run and manage efficiently.
Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system.
Deliver an exceptional experience to patients, customers and physicians/clinicians in a consistent and timely manner.
Oversee all scanning of documents, CDL physicals, and management of medication samples.
Ensure all paperwork is aligned to make sure collections are consistent in terms of monthly/semi-annually, and/or annually based on agreements.