Clinical Administrative Coordinator

UnitedHealth Group•Las Vegas, NV

11h•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work some overtime and weekends. This position follows a hybrid schedule with some in-office days per business need. Our office is located at 2720 North Tenaya Way, Las Vegas, NV 89128. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our providers and facility staff over the phone. Will require in office rotations based on business need You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent year of work experience
Must be 18 years of age OR older
1+ years of customer service experience in a healthcare environment, including hospitals, physician offices, OR medical clinic settings
Experience with Microsoft Word (create documents), Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)
Based on business needs may be required to come on-site at the office located at 2720 North Tenaya Way, Las Vegas, NV 89128
Ability to work any of our full-time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday, including the flexibility to work some overtime and weekends given the business need
Reside within commutable distance to the office at 2720 North Tenaya Way, Las Vegas, NV 89128
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Strong attention to detail
Ability to manage multiple tasks and prioritize effectively
Willingness to learn new systems and procedures
Willingness to support team goals and adapt to changing needs
Clear and professional verbal and written communication
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Clerical OR administrative support background
Knowledge of ICD-10 and CPT codes
Experience with working in a high-volume customer contact environment

Responsibilities

Manage administrative intake of provider / facility
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review
Handle resolution / inquiries from providers and facilities