Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

1d•Remote

About The Position

This position collaborates effectively with all members of the care team to uphold the organization’s mission and vision, while consistently delivering exceptional customer service. The coordinator also supports clinical teams in achieving both service and care delivery goals. The Clinical Administrative Coordinator plays a key role in ensuring the completion of established processes and protocols.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience analyzing and solving customer problems
Intermediate level of proficiency with MS Word (create documents, edit), Excel (create, edit, save documents), Outlook (email and calendar management), and the ability to use multiple web applications
Reside within 20 miles to Tampa, Florida and can travel locally approximately 10%25 of the time for team meetings.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

1+ years of experience working with Medicare and/or Medicaid Services
2+ years of experience working in the health care industry
2+ years of experience working with medical terminology
Work at home experience
Experience working in metrics driven environment
Knowledge of ICD-10 and CPT codes

Responsibilities

Act as a Subject Matter Expert for other team members
Work with the clinical team to manage requests for services
Manage the intake of members or the admission/discharge information post notification
Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles
Resolve inquiries from members and/or providers
Completing special projects
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
comprehensive benefits package
incentive and recognition programs
equity stock purchase
401k contribution