Clinical Administrative Coordinator

UnitedHealth Group•Las Vegas, NV

9h•Remote

About The Position

This position is Remote in Las Vegas, NV. If you are located within 50 miles of 2720 N Tenaya Way, Las Vegas, NV, you will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full time (40 hours per week) working four 10-hour shifts. Employees are required to work during normal business hours of 2:00 PM - 12:30 AM PST. Based on business needs, occasional overtime or weekend work may be required, and may also require occasional onsite meetings as business needs dictate. We offer 2-3 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm, Monday - Friday. Training will be conducted onsite. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of experience in a healthcare facility, medical office, hospital, or managed care setting
Knowledge of medical terminology
Data entry skills
Basic computer skills in Microsoft applications - Microsoft Excel (creating and updating spreadsheets) and Microsoft Word (creating, updating, and formatting documents)
Attend onsite training for 2-3 weeks at Las Vegas, NV office
This position is full-time 40 hours per week (4 days, 10-hour shift). Employees are required to work our normal business hours of 2:00 pm - 12:30 am PST. It may be necessary, given the business need, to work occasional overtime or weekends

Nice To Haves

Knowledge of federal and state laws and regulations applicable to the operating unit
Reside within 50 miles of Las Vegas, NV office
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Communication skills to effectively interact with members, family members, hospital staff, and internal care teams by phone and email
Collaboration and teamwork
Empathy and professionalism
Problem solving and critical thinking skills
Attention to detail
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Assist RN Case Managers with arrangements related to transitions of care from acute care, sub-acute and skilled facilities.
Assist in telephone call queue.
Contact Members and Family Members and collaborate with hospital personnel to exchange information required in the expedition of transition of care.
Daily update and dissemination of the Discharge Transport Log and any other logs and reports as assigned to all stakeholders.
Verify insurance eligibility.
Assist RN Case Managers, RN Supervisor and Manager with tasks and duties as assigned.
Problem solve routine to complex issues related to inpatient and skilled nursing facility cases.