Clinical Administrative Assistant II - Kidney Medicine

Cleveland Clinic•Cleveland, OH

20h•Onsite

About The Position

The Clinical Administrative Assistant II serves as a key point of contact for patients, physicians and nurses in a fast-paced Kidney Medicine clinical environment at Cleveland Clinic Main Campus. The role manages a high volume of incoming calls and EPIC communications, including MyChart messages, prescription refill requests and patient inquiries. The position requires excellent communication, attention to detail, prompt and accurate responses, and the ability to manage multiple priorities while supporting efficient clinical operations. The caregiver works part-time days from 10:00 a.m. to 2:00 p.m. The role includes patient-facing coordination and administrative support for the department.

Requirements

High school diploma or GED.
Three years of administrative assistant experience in a professional setting, or an associate or bachelor's degree may substitute for two years of experience.
Experience with electronic medical records.
Must complete EPIC training during the first year.
Experience using Microsoft Office Suite products, such as Outlook, Word, Excel or PowerPoint.

Nice To Haves

Associate's degree.
Healthcare experience.
Typing proficiency with accuracy.

Responsibilities

Manage incoming correspondence and route it to the appropriate practice.
Serve as the first point of contact for outside and internal referrals and patient or family inquiries, and triage appropriately.
Manage external medical records, including making initial and follow-up phone calls and entering images into EPIC.
Document and convey patient matters to appropriate medical professionals and initiate pending orders and laboratory work.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors, and follow up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider emails and manage staff out-of-office arrangements.
Respond to referral emails.
Schedule meetings, manage travel and reimbursement processes, and assist with recertification and licensing renewal.
Offer IT assistance.
Arrange and execute department events and manage incoming mail.
Take and transcribe meeting minutes.
Perform other duties as assigned.