Clinical Administrative Assistant II - Cardiac Surgery

Cleveland Clinic

5d•Onsite

About The Position

The Clinical Administrative Assistant II supports two Cardiac Surgery physicians at Cleveland Clinic Main Campus in a fast-paced clinical environment. The role serves as a key point of contact for patients, physicians, and nurses and manages high volumes of incoming calls and EPIC communications, including MyChart messages, prescription refill requests, and patient inquiries. The position requires excellent communication, attention to detail, prompt and accurate responses, and the ability to manage multiple priorities while supporting efficient clinical operations. The caregiver works Monday through Friday from 8:00 a.m. to 4:30 p.m. No weekends or holidays are required. The position combines patient-facing coordination and administrative support, including referrals, records, scheduling, correspondence, meetings, and department events.

Requirements

High school diploma or GED.
Three years of administrative assistant experience in a professional setting, or an associate or bachelor's degree may substitute for two years of experience.
Experience with electronic medical records.
Must complete EPIC training during the first year.
Experience using Microsoft Office Suite products, including Outlook, Word, Excel, or PowerPoint.
Experience may be assessed with an online skills assessment.

Nice To Haves

Associate's degree.
Healthcare experience.
Typing proficiency with accuracy.

Responsibilities

Manage incoming correspondence and route it to the appropriate practice.
Serve as the first point of contact for external and internal referrals and patient or family inquiries, and triage appropriately.
Manage external medical records, including initial and follow-up phone calls and entering images into EPIC.
Document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
Manage physician clinic schedules, including slot management and reconciling scheduling errors.
Collect insurance information, forward it to Patient Financial Advisors, and follow up as required.
Assist patients with check-in for virtual appointments.
Initiate patient referral processes and monitor referrals for empaneled patients.
Assist with messages and inbound calls.
Respond to provider emails and manage staff out-of-office arrangements.
Respond to referral emails.
Schedule meetings, manage travel and reimbursement processes, and assist with recertification and licensing renewals.
Offer IT assistance.
Arrange and execute department events and manage incoming mail.
Take and transcribe meeting minutes.
Perform other duties as assigned.