Clinical Account Executive I

MedImpact•San Diego, CA

2d•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is seeking extraordinary individuals to join their team. The company focuses on delivering leading-edge pharmaceutical and technology-related solutions to improve healthcare value, emphasizing transparency and choice. Their vision is to optimize satisfaction, service, cost, and quality in the healthcare industry, positioning themselves as a premier Pharmacy Benefits Management (PBM) solution. The Clinical Account Executive role is responsible for the strategic management of client relationships, focusing on the implementation, oversight, and optimization of clinical programs and services within the PBM offerings. This role is designed to support the client's clinical strategy and ensure its alignment with company objectives.

Requirements

PharmD and 3+ years’ experience or equivalent combination of education and experience.
1 year of SME in respective areas.
Knowledge of Microsoft Office Suite.
Working knowledge of Excel and relational databases.
Familiarity with SalesForce.
Current, active, and valid registered Pharmacist License, without restrictions, in any state. May require licensure in a specific state, as required.
Strong analytical and problem-solving capabilities.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Knowledge of PBM operations, drug formulary systems, and healthcare regulations.
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.) in its most difficult phases.
Ability to deal with a variety of abstract and concrete variables.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Composure
Decision Quality
Organizational Agility
Problem Solving
Customer Focus
Drive for Results
Peer Relations
Time Management
Dealing with Ambiguity
Learning on the Fly
Political Savvy
Excellent customer service skills and interpersonal communication skills (listening/verbal/written).
Ability to manage difficult or emotional client situations.
Ability to respond promptly to client needs.
Ability to solicit client feedback to improve service.
Ability to respond to requests for service and assistance from clients.
Ability to meet commitments to clients.

Responsibilities

Build and nurture strong, long-term relationships with healthcare clients to ensure satisfaction and retention.
Serve as the primary clinical point of contact for assigned accounts.
Conduct regular client meetings to review clinical program performance and outcomes.
Provide expert clinical guidance and support to clients.
Lead the implementation of clinical programs and initiatives tailored to client needs.
Ensure seamless integration of clinical services with client operations.
Monitor and report on the effectiveness of clinical interventions.
Collaborate with clients to develop and implement clinical strategies and programs.
Provide expert advice on clinical trends, formulary management, and drug utilization.
Work with internal stakeholders to customize solutions for clients.
Keep clients informed about industry trends and innovations.
Analyze clinical data to identify trends, opportunities, and areas for improvement.
Prepare and present detailed reports on clinical performance and cost savings.
Utilize data to help clients achieve their healthcare objectives and financial targets.
Ensure compliance with relevant regulatory requirements and company policies.
Work closely with internal teams, including operational, sales, and account management, to ensure cohesive service delivery.
Support the development of marketing materials and proposals for new client opportunities.
Facilitate communication and collaboration between clinical and non-clinical teams.