Account Executive I

MedImpact•San Diego, CA

2d•Onsite

About The Position

Prescient Holdings Group (PHG) is a healthcare company providing pharmaceutical management solutions to payers, patients, and providers. We are focused on the developing the most effective strategies for optimizing drug access and spend through our suite of formulary and rebate services. The Account Executive I builds and maintains strong and positive client relationships ensuring customer satisfaction, growth and retention for assigned clients. Effectively leads the account service team for these clients in regards to strategic planning as well as on a day-to-day basis, focusing on service, revenue and operational efficiency initiatives, retention and client growth.

Requirements

BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas
Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.
Experience as a user of multiple business software applications is required.
Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Composure
Decision Quality
Organizational Agility
Problem Solving
Customer Focus
Drive for Results
Peer Relations
Time Management
Dealing with Ambiguity
Learning on the Fly
Political Savvy

Nice To Haves

Pharmacy Technician license or national certification desired.

Responsibilities

Manages book of business in pursuit of fiscal revenue targets as set by management.
Develops and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs.
Ensures high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals.
Effectively utilizes PHG forums and resources to proactively address client needs and to escalate issues where appropriate.
Provides timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process.
Provides oversight of projects and client initiatives and assists in the interpretation and context of client requests.
Maintains the integrity of the annual strategic business plan and manage the fiscal revenue plan.
Manages client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for PHG product usage as well as client growth and expansion.
Leads renewal presentations.
Utilize all internal pro-forma financial tools and forums to ensure preparedness and success.
Supports the implementation process for assigned clients, including oversight of implementation and contract terms.
Manages client contract throughout the lifecycle of the account.
Builds strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business.
Coordinates with PHG subject matter experts to increase knowledge of PHG products, services and industry information to be incorporated into and strengthen client relationship.
Organizes and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions.
Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions.
Supports and assists in sales and prospect presentations.
Develops and maintains effective relationships with client consultants as appropriate.