Clinic Technology Systems Analyst - University Information Services

Pacific University • Forest Grove, OR

12h • Onsite

About The Position

The Clinic Technology Systems Analyst supports the technology needs of students, faculty, and staff throughout Pacific University’s clinics. The role investigates and resolves issues with online accounts, software, hardware, printers, and mobile computing devices, and provides technology training and workflow consultations.

The position oversees installation, configuration, maintenance, and upgrades of client and server technology used by the clinics. It supports clinical workstations, servers, systems, diagnostic equipment, electronic health records, medical imaging, and internet-based telehealth systems. The analyst documents system configurations and procedures, evaluates clinical systems architecture, troubleshoots issues, maintains secure workstation builds, coordinates backups and upgrades, and works with clinic users, leadership, vendors, and University Information Services colleagues.

The role includes traveling to remote clinic locations and other sites across multiple campuses. Work is mostly during normal business hours, with occasional evening and weekend work based on organizational needs. The position works independently with minimal supervision and intermittently supervises several student workers.

Requirements

• Bachelor of Arts or Bachelor of Science degree required.
• Two or more years of experience in a technology support position requiring independent decision-making.
• Knowledge of Windows and Apple desktop and laptop support, including machine imaging, initial setup and personalization, basic user training, Ethernet and wireless networking, troubleshooting software, hardware, and operating-system errors, and data migration.
• Knowledge of setup and basic troubleshooting of networked laser printers.
• Knowledge of setup and basic troubleshooting of mobile computing devices.
• Familiarity with Microsoft Office applications, including Word and Excel, and online productivity suites such as Google Workspace.
• Ability to prioritize multiple duties and stay organized in a challenging, often fast-paced environment.
• Ability to communicate technological information verbally and in writing to people with varied backgrounds and levels of technical knowledge.
• Ability to remain calm, confident, knowledgeable, helpful, and professional when assisting people who are angry or under stress.
• Ability to communicate appropriately with students, faculty, staff, and the public, taking the age of the individual served into account.
• Ability to apply learning across different situations, use critical thinking in problem-solving and decision-making, seek assistance when needed, and take responsibility for eliminating problem sources.
• Ability to maintain confidentiality regarding information about students, faculty, and staff.
• Effective communication skills, including listening, paraphrasing, asking questions, and considering body language and communication filters when working with customers from diverse ethnic and cultural backgrounds.
• Ability to work in a team environment.
• Ability to meet the physical activities and work requirements described, including sedentary and medium work.

Nice To Haves

• Experience using, teaching, or supporting electronic health records.
• Experience working in a clinical setting and familiarity with medical terminology, procedures, and processes.
• A degree or certificate in healthcare administration, health information management, health information technology, or a related field.
• A degree in computer science or A+ certification.
• Technology support experience in an educational or healthcare setting.

Responsibilities

• Oversee installation, configuration, maintenance, and upgrades of client and server software and hardware supporting the University’s clinics.
• Travel to remote clinic locations as needed.
• Determine system specifications; document configurations, processes, and procedures; and develop new procedures for clinical systems and technology services.
• Analyze clinical systems design and architecture and recommend and implement appropriate modifications and improvements.
• Troubleshoot and provide ongoing support for clinical workstations, servers, systems, diagnostic equipment, and software services, including coaching end users.
• Identify, assess, and troubleshoot application and equipment issues.
• Maintain workstation system builds and ensure clinical workstations comply with university security policies.
• Collaborate with clinic leadership and users to identify opportunities for optimization.
• Support Pacific Clinics in using and maintaining electronic health records, medical imaging systems, and internet-based telehealth systems.
• Liaise with clinic management, software and hardware vendors, and service providers to troubleshoot and support clinical technology assets.
• Coordinate maintenance, data backups, and upgrades for clinical servers and systems.
• Assist and train peers in non-healthcare technology support areas and student workers so they can resolve common issues and provide first-level support where appropriate.
• Provide support by email, telephone, video-teleconferencing, and in person.
• Migrate user data and upgrade faculty and staff to new computer hardware and software.
• Repair and maintain software and operating systems, including wiping and reloading machines when necessary.
• Perform basic hardware repairs and coordinate difficult hardware repairs with third parties.
• Oversee routine maintenance of university-owned computers and printers.
• Alert UIS management to potential safety or security risks or policy or legal violations involving clinic workforce and clinical student technology use.
• Work with University Information Services peers and technical liaisons in other departments to resolve customer problems completely.
• Maintain and update a database of university-owned technology.
• Consult with departments on technology purchases.
• Intermittently supervise several student workers.
• Perform other related duties as assigned.

Benefits

• Generous paid time off, including vacation, holidays (including winter break), and sick leave.
• Medical coverage with alternative care options; in-network services are covered at 100% after payroll deduction.
• Comprehensive dental and vision plans.
• Generous retirement contribution after one year of service, with no match required.
• Free mental health appointments.
• Tuition remission for eligible employees and their dependent children.
• Free access to the on-campus sports facility and library.
• Discounts on campus food, bookstore purchases, and clinic services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level